You cannot request a refund from a course through Leisure Online. Please visit or contact any registration location to request a refund from a program. Full refunds / credits are available for courses cancelled by the City or instructor.

Program Registration Refund
Cancellation requests initiated by the patron will be accepted with the refund amounts applied as follows: 

• A refund request that is received seven (7) days prior to the start of a course will receive a 100% refund.
• A refund request received less than 7 days prior to the start of the course will receive a 100% refund provided another patron fills the vacated course space before the course has started; otherwise a 50% refund will be issued.
• A 50% refund for requests received after the course started and no more than 20% of the course is complete. 
• A prorated refund will be issued for requests with medical reasons (medical certificate required).