If you are affected by a water outage and have any questions, or to report a water main break 24/7, please call Customer Service at 306-975-2476 or learn more about Water Main Breaks and Repairs.
Wait time for water main break repairs and return of water service: 1 to 2 days (depending on location)
Learn about the Precautionary Drinking Water Advisory that is in effect when the water is turned back on.
More on water main break repairs.
We empathize with residents and businesses who are going days without running water and we are doing as much as possible to try and provide temporary drinking water. Water trailers are provided within 8 hours or when the next trailer becomes available.
Every home should have an emergency preparedness plan for any time of the year, not just for water outage. Residents in areas where water main breaks have occurred in the past few years, including neighbourhoods adjacent to current water main breaks, are encouraged to be prepared by having extra drinking water stored as a precaution.
It is recommended to have a 72-hour supply of water on hand for drinking and cooking equal to 3.8 litres (one gallon) per person or pet per day. Find Emergency Home Preparedness Plan information, along with videos and tips on the Saskatoon Fire Department's Emergency Measure Operation's website.
Frozen water connections
In the winter, a separate issue may be experienced. A frozen water connection is where there is a blockage on the water connection from the City’s water main to the private home. If your water does not turn on, it may be an issue with the private portion of your water connection. If there is an issue on the City portion, we will come out and set up a temporary water connection. If its not possible to set up a temporary water connection we will use specialized equipment to defrost the line from your home. To help prevent this, we recommend making sure the pipes are well-insulated, including the portion at the outside walls of your home.
We want to thank everyone for their cooperation and understanding. We will do our best to restore water service within 48 hours of turning it off.