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Continuous Improvement IconContinuous Improvement

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We are the best managed city in Canada, focused on continuous improvement, innovation, and attracting talented people committed to building a better city.

Overall Satisfaction with Civic Services of 90% or more

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Workforce Diversity

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Lost Time Injury Frequency

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Challenges and Key Strategies

Strategies for Success
  • Dedicating more resources to improving the condition of roads.  A dedicated property tax increase of 1.94% or $3 million increased the annual operating and capital investment for Saskatoon’s road network to $53.4 million in 2015, more than double the 2011 level.
  • Identifying new ways though Innovation Teams to provide the best possible services for citizens and increase workplace efficiencies as part of the City’s Performance Improvement Plan.
  • Implementing citizen-focused technology including a user-friendly website, Service Saskatoon (one-stop customer service), public Wi-Fi access in more designated areas and Open Data.
  • Implementing the new 2015 Diversity and Inclusion Report and the seven-point Aboriginal Employment Action Plan to reduce barriers to recruiting and retaining a diverse workforce.   
  • Providing cultural awareness and inclusion training to foster workplaces that welcome diverse employees.
  • Collaborating with partners to offer pre-employment training for transit and heavy equipment operators to increase the number of qualified Aboriginal applicants for employment with the City of Saskatoon.
  • Continuing to implement key priorities in the City of Saskatoon’s Workforce Futures 2013-2016 report.
  • Enhancing our safety culture by implementing a comprehensive Health and Safety Management System with clear responsibilities for all employees.
  • Ensuring that all incidents that have, or could have, resulted in an injury are investigated and proactive strategies are put in place to reduce future similar incidents.
  • Developing plans to help employees who are injured at work return to work as soon as safely possible.

Achievements
  • In 2014, citizen satisfaction with civic services increased.  Satisfaction was highest for quality of drinking water, fire and police services, electrical service reliability, and garbage collection.
  • The City of Saskatoon received awards for a Top Saskatchewan Employer and one of Canada’s Best Diversity Employers for 2014.
  • The percentage of Aboriginal people employed by the City increased by 10.4% in 2014.
  • The percentage of Visible Minorities employed by the City increased by 11.5% in 2014 and exceeded the original SHRC target.
  • The number of employees off work for greater than 10 days due to occupational injury or illness decreased by 8% to 60 in 2014.
  • Medical aid incidents or those resulting in medical attention but no time lost from work

Challenges
  • In 2014, road maintenance, parking, and traffic management had the lowest citizen satisfaction ratings for city services.  The B Service Level for roads is expected to be achieved in 2016.
  • New targets set by the Saskatchewan Human Rights Commission in 2014 highlight opportunities for the City to improve recruitment of Aboriginal employees and employees with disabilities. 
  • In 2014, lost time injury frequency increased by 9.8% from 4.1 to 4.5 although it was 33% less than in 2009.
  • Expectations for communications, customer service, and digital programs and media are increasing faster than our capacity to deliver.