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City warns public about utility services phone, text & email scam

For immediate release: September 5, 2019 - 11:16am
CF19-673

The City wants to warn residents about an identified scam involving phone calls, texts or emails appearing to come from Saskatoon Light and Power. The message indicates that the resident either has a utility refund or that they are owed money due to over-billing, a web link is then included to provide your banking information. Scammers typically use the information they gather this way to get money or commit identity theft.

A number of concerned residents have contacted the City on this matter.

This week, SaskPower also warned their customers about a similar over-billing scam claiming to come from them.

A reminder to residents that these types of messages are never from the City of Saskatoon or Saskatoon Light and Power. The City never requests or collects credit card or bank account information from customers via phone, text or email. The City would typically use applications forms to collect banking information for setting up new utility accounts, direct debit bill payments or for the TIPPS program.

It is important not to click on suspicious web links. Never give out your personal or banking information, or credit card number over the phone, by text or email. It is a best practice to block suspicious phone numbers and delete after reporting.

Residents should contact their bank if they have become a victim of fraud, and also report these types of online scams to Saskatoon Police Service at saskatoonpolice.ca/onlinereporting/fraud/ or the Canadian Anti-Fraud Center, 1-888-495-8501.

Concerned residents may also call the City of Saskatoon to speak with a Customer Service Representative at 306-975-2400.