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City warns of texting scam notifying residents of utility refund

For immediate release: December 10, 2018 - 2:48pm
AF18-115

The City of Saskatoon wants to warn residents about a texting scam where scammers pose as City of Saskatoon Customer Service Staff.

The City was contacted by a concerned resident who received what they perceived as scam texts from someone posing as both Saskatoon Light & Power and SaskPower.

The scam text reportedly indicated that the resident either had a utility refund or that they owed money, and provided a web link to provide banking information.

A reminder to residents that the City of Saskatoon does not request or collect credit card or bank account information from customers via text. For setting up direct debit or for TIPPS, the City would typically collect banking information through application forms.

It is important not to click on suspicious web links. Never give out your personal information or credit card number over the phone. It is a best practice to block the phone number and delete after reporting.

A reminder that these types of online scams can be reported to Saskatoon Police Service at saskatoonpolice.ca/onlinereporting/fraud/ or the Canadian Anti-Fraud Center.

Concerned residents may also call a City of Saskatoon Customer Service Representative at 306-975-2400.