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High volume of homes experiencing frozen pipes (home connection)

For immediate release: March 8, 2019 - 3:20pm

The City is notifying people who have experienced frozen water connections or frozen pipes on their property to take preventative action. Currently 80 homes are reported to have no running water due to frozen connections.

Following the coldest February in 80 years, there is very deep ground frost that can freeze pipes that are not insulated or used often.

The City has staff working overtime and contractors helping people thaw their water connections. Where there is no temporary connection available from a neighbour, bottled water is available.

Residents can prevent frozen pipes inside and leading up to their homes by keeping indoor and outdoor pipes insulated and out of the elements. This can include wrapping them or sealing entry points to keep the cold air out. Learn more about high risk neighbourhoods and other preventative actions at

As a precaution, residents in areas where water main breaks have occurred in the past few years, including neighbourhoods adjacent to current water main breaks, are encouraged to be prepared by having extra drinking water stored. It is recommended to have a 72-hour supply of water on hand for drinking and cooking equal to 3.8 litres (one gallon) per person or pet per day. 

To report a water outage due to a frozen connection at the water main, contact the Service Saskatoon Customer Care Centre at 306-975-2476.