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COVID-19 - City of Saskatoon Services

The City has made changes to the way we provide some services for the safety of our employees and the public (last updated July 12, 2021).

City Hall

The Payment Centre, Customer Service & Collections counters located in the lobby of City Hall are open with a limited number of services for in-person transactions. The remainder of City Hall currently remains closed to the public. We encourage residents to continue to use convenient online services.  

Additional customer services, previously available on other floors of City Hall, may be available from the lobby starting September 1. Access to the remainder of City Hall will be reviewed along with cafeteria services on the fourth floor. Check back for updates.

Payment Centre: In-Person Services

Customer Service: In-Person Inquiries

  • Parking Tickets
  • Property Taxes
  • Utility Bills


See also:

City Council Meetings

City Council meetings will resume in Chambers this September. Watch for more details on upcoming in-person meetings as they are announced. 

Transit Services

All buses are now operating at full standing capacity. Physical distancing is no longer required at shelters or on the bus. Operators and customers are not required to wear a mask when operating or riding the bus or in the Transit Customer Service Centre. Masks are optional for customers and operators. Operators are encouraged to continue to use the vinyl barriers, however, they are not required.

The health and safety of employees and customers remain a number one priority and enhanced cleaning protocols will continue, including the fogging of buses each night.

Leisure Facilities & Programs 

Leisure Centres and seasonal facilities and attractions will be preparing to increase regular programming in the Fall. Details will be available on facility and program webpages, social media channels, and in the seasonal Leisure Guide, available starting Friday, August 6 on or to pick up at any at leisure facility, library or over 120 retail locations where the StarPhoenix is sold. 

Public Engagement Activities

In-person forms of public engagement, such as meetings and open houses, will be restored over the course of the year. Efforts will be made for in-person engagements to feel safe and comfortable for both attendees and employees. Virtual forms of engagement, such as online public surveys and online meetings, will continue to be offered to accommodate those who prefer providing their input this way. Currently scheduled virtual engagements will continue as planned. Please check for opportunities.