Frequently Asked Questions
Last updated: July 12, 2021
Where can I get the most up-to-date health information?
Saskatchewan residents should go to saskatchewan.ca/COVID19 for the latest information.
Which City facilities are open or closed?
City Hall - the Payment Centre, Customer Service & Collections counters located in the lobby of City Hall are open for in-person service. The remainder of City Hall remains closed to the public.
Leisure Facilities & Attractions - facilities are open and operating in full compliance with the Public Health Orders from the Chief Medical Health Officer and Government of Saskatchewan. The exception is Terry Fox Track (150 Nelson Road) which is closed subject to operations of the Saskatoon Sports Centre and expected to open Fall 2021.
Saskatoon Public Library Locations - Please visit saskatoonlibrary.ca/about/reopen-plan/ for the latest updates.
- Fire Station No. 1 (Headquarters) - 125 Idylwyld Drive South
- Fire Station No. 2 - 3111 Diefenbaker Drive
- Fire Station No. 3 - 2613 Clarence Avenue South
- Fire Station No. 4 - 2106 Faithfull Avenue
- Fire Station No. 5 - 421 Central Avenue
- Fire Station No. 6 - 3309 Taylor Street East
- Fire Station No. 7 - 3550 Wanuskewin Road
- Fire Station No. 8 - 207 Slimmon Road
- Fire Station No. 9 / Emergency Management Organization Headquarters - 870 Attridge Drive
- Fire Prevention Station - 1906 York Avenue
- Staff Development Centre - 116 Avenue W South
How are City Council meetings held?
Until September 2021, City Council meetings continue to be held via teleconference and streamed live at saskatoon.ca/live-meeting. A new online meeting platform enables the opportunity for continued public participation. Members of the public are also able to view City Hall meetings at a later date under Minutes and Agendas.
What has the City done to provide financial flexibility for residents regarding utility services and property taxes?
Please email email@example.com or contact Corporate Revenue Customer Service Representatives at 306-975-2400 to discuss your utility services and property tax payment questions.
What City services can I access online?
The City of Saskatoon offers many online services which are listed at saskatoon.ca/onlineservices.
Is City service work continuing at private properties during the COVID-19 pandemic?
Is the City still responding to service requests during the COVID-19 pandemic?
During the pandemic, the City will only accommodate urgent private property service requests that involve disruption to core services such as water, sewer, and power. This is in accordance with public health orders to minimize contact with people (outside their personal household) as much as possible.
What can I expect when calling the City with a private property service request during the COVID-19 pandemic?
When reporting your concern or request for service, City staff will have several questions to discern the urgency of the work and the potential for health risk. If you or anyone else at your property has tested positive for COVID-19, is currently unwell, is in isolation due to travel, or has had exposure to the virus, you must disclose this information to City staff. Saskatchewan residents that ignore public health orders and recommendations for isolation can face fines or arrest.
While practising physical distancing due to COVID-19, is it safe to grant access to a City of Saskatoon service person?
The City will only proceed with those private property service calls that are urgent and involve disruption to core services. City employees will adhere to strict safety protocols during the service call, including: disinfecting themselves and their equipment prior to entering your property, practising physical distancing (keeping two metres between people), and – where appropriate – the use of personal protective equipment.
Any City of Saskatoon employee that is feeling unwell or has had exposure to COVID-19 has been ordered to stay home. They will not be conducting service calls or any other work in the community.
What are my responsibilities around a private property service call during the COVID-19 pandemic?
Property owners need to ensure the work environment is clean and free of clutter, and that as few people are present during the service call as possible. Any people that are present must practice physical distancing by ensuring they remain at least two metres from the worker and the work area.
City of Saskatoon employees are able to refuse entry to a property if they observe signs of cold or flu.
How will COVID-19 impact the City's budget and finances? Will my taxes change?
Find answers to these important questions and more by clicking here.