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 COVID-19 Response for Saskatoon Residents

City Hall Lobby is open with a limited number of in-person services; the remainder of City Hall remains closed to the public. Learn more about the City’s response to COVID-19 and changes to programs and services.

Payment Information


COVID-19 Response: Utility Payment Financial Relief & Flexibility

To offer assistance and best service to citizens experiencing the effects of the economic impact due to the COVID-19 pandemic, the City is committed to providing increased flexibility and immediate short-term relief for your utility payments through the following:

Utility Services

The City will continue to bill for utility services as normal.  However, to best serve the City’s customers in these extraordinary times, the City has made the following changes to current utility collections activities:

  1. Utility disconnections due to arrears will be suspended until September 30, 2020;
  2. Late payment charges will be suspended on all utility accounts until September 30, 2020; and
  3. We will continue to generate utility bill reminders and other related notices for customers who are in arrears to keep them informed of their current situation.

These measures are aimed at providing financial relief for customers who may not be able to afford to pay their bills on time.  By suspending late payment charges, utility customers will have the option to delay bill payments without putting themselves in additional financial hardship. Delaying disconnections will help ensure that all homes have access to water, allowing for proper hand-washing and personal hygiene.

For Customers with Utility Arrears - Updated September 1, 2020

We understand the ongoing COVID-19 pandemic has created financial hardship for some City of Saskatoon Utility customers.

The City’s Corporate Revenue Division hopes to assist customers who have an outstanding utility arrears balance on their account by offering a flexible and personalized repayment plan. For more information on this plan, please email or call 306-975-2405 for more details.

We are here to discuss your other utility-related questions. Please email or contact our Corporate Revenue Customer Service Representatives at 306-975-2400

There are a variety of ways to pay your City of Saskatoon Utility Statement; choose the payment plan that works best for you. For maximum convenience, you may equalize your monthly payments and arrange for direct debit from your bank account.

Make the switch to eBill!  

It's easy to set-up your eBill today.  Visit or call and have one of our Customer Service Representatives assist you.  You will then be able to access your utility bill and all your account information online.

For information about your bill, including the amount, call our Customer Service staff between 8:30 a.m. and 5:00 p.m. Monday through Friday.  Information is also available through the 24-hour Interactive Voice Response system.

Your Utility bill payments may be made:

  • At your banking institution
  • Through your online banking
  • In-person at City Hall (Main Floor), 8 a.m. to 5 p.m. 
  • By dropping off  your cheque in the night deposit outside the front of City Hall
  • By dropping off your cheque in the drop box inside City Hall

Equalized Payment Plan

No matter what method you use to pay your bill, the Equalized Payment Plan (EPP) allows you to pay the same amount each month for your utilities.

We will review the usage at your address to determine your EPP monthly amount. Each month you will receive a utility statement displaying your bill for current usage, the EPP amount billed, and the difference between these amounts.

The plan also keeps track of the total difference between your annual usage and your EPP bills.  If necessary, we may adjust your EPP monthly amount during the year to prevent a large bill at settle-up time. When your account is settled-up after 11 EPP bills, if you have used less utility services than we had anticipated, your settle-up bill may be a credit (which is then applied to your next month's bill). If you have used more than we anticipated, the settle-up bill may be larger than your previous EPP bills.

At settle-up time, your account is reviewed and a new EPP monthly amount is selected for the next year taking into account the previous year's usage.

Apply for EPP

You may request the Equalized Payment Plan by phone or in person; a Customer Service Representative will assess your billing history to determine an appropriate EPP monthly amount. 

Equalized billing does not apply to current outstanding bills. We recommend that your account be paid in full and that you have a recent actual reading of your meter(s) before starting EPP.

EPP may be canceled at anytime by phone, fax, mail or in person.  If EPP is canceled,  all current usage will be billed on your next utility statement.

Direct Debit

The Direct Debit plan automatically withdraws the amount of your utility bill from your bank account each month.  You will still receive a monthly utility statement and payments are normally withdrawn 21 days after your Bill Date.

You may apply for Direct Debit at anytime but all outstanding bills must be paid by your first automatic withdrawal date. Payments must be withdrawn from a Canadian bank; line of credit accounts and credit cards may not be used for Direct Debit.  If you wish to have payments withdrawn from a savings account, fill in the bank information (Institution Number, Transit Number, Bank Account Number) on the application form.

Apply for Direct Debit

To apply for Direct Debit simply fill out the application form and return it to our office by email to:

You may also mail, fax, or deliver in-person to City Hall along with a void copy of your personal cheque.  Please allow two weeks for processing.

Cancel EPP or Direct Debit

You may cancel your Equalized Payment Plan or Direct Debit by phone, email, mail, fax or in person.  If EPP is canceled, all current usage will be billed on your next utility statement. Please allow two weeks for processing.

Change Bank Information

If you wish to change bank information for your Direct Debit automatic withdrawal, please complete a Direct Debit Application form and select Change of Information and return it by email to:

You may also fax your new bank information or update in-person ( City Hall currently closed due to COVID-19 pandemic) along with a copy of your void cheque.  Please allow two weeks for processing.

Payment Methods

Please allow three to four days for your payment to reach us if paying online (through your financial institution), by telephone banking, at an authorized agent, or by mail.

Direct Debit

The Direct Debit plan automatically withdraws the amount of your utility bill from your bank account each month. You will still receive a monthly utility statement and payments are normally withdrawn 21 days after your Bill Date.

Financial Institutions

Payment for The City of Saskatoon Utility Statement may be made at most financial institutions in person or by telephone banking. Check with your bank for more details.


Include your payment stub and mail your cheque or money order to:

City of Saskatoon
PO Box 7030
Saskatoon, SK S7K 8E3 

In Person

Make your payment to a cashier Monday to Friday, 8:00 am to 5:00 pm, using cash, by cheque, money order or Interac.  After hours, place your payment (cheque or money order only) and along with your payment stub in the drop-box located by the main doors of City Hall.  Do not put cash in the drop-box.

City Hall Payment Centre, Main Floor
222 3rd Avenue North  

Overdue Accounts

City of Saskatoon Utility Statements are due upon receipt. Services may be disconnected if your account is not current. Please contact Utility Collections in the Revenue Division by calling 306-975-2405 or 1-800-667-9944 to make payment arrangements if you have an outstanding amount owing. A 1.5% late payment charge is added monthly on any unpaid balance.

Services Disconnected

If you have received a disconnection notice or if your services have been disconnected, contact Utility Collections in Revenue Division.  Once payment requirements have been met and a reconnection fee paid, arrangements will be made to have your services reconnected. A deposit may also be charged before services are reconnected.

Important Safety Information

DID YOU KNOW? The loss of electrical power could increase the risk for potential fire hazards in your home.

Fires can start when the power is turned back on and combustibles are too close to a stove or heater that was left ON.