Questions about a Ticket?
Payment System Update - September 27, 2022
Due to enhanced security measures being taken by our payment service provider, you'll now need to use a card that has a Visa or Mastercard logo on the front for online payment. This includes when using debit in the Parkedin App. The pay stations do not accept debit.
If you have questions about a parking ticket, or need more information, please contact a Customer Service Representative by:
- phone: 306-975-2400 or 1-800-667-9944;
- email: firstname.lastname@example.org; or
- in person at main floor City Hall, Customer Service.
Before you contact us
Have you considered the following:
Did you enter your license plate number incorrectly?
Please ensure you have entered the correct license plate information when paying for parking. If you make a mistake before confirming the session, just hit the cancel button and start again. It is your responsibility to enter the correct information.
Did you forget to pay for parking or didn't know you had to pay?
Paid parking has been in Saskatoon for a long time and is standard in every major city. It is your responsibility as a driver to pay attention to signs and comply with all aspects of the Traffic Bylaw, including paying for parking when required.
Did you forget your parking permit at home or in another vehicle?
If you are issued a permit for parking in Saskatoon, e.g. a Residential Parking Permit or a Saskatchewan Abilities Council placard, it is your responsibility to display that permit at all times while in use. Forgetting your permit at home or failing to display it properly is not an acceptable excuse.
How do I contest my ticket?
- All parking tickets go through a review system where tickets that have been issued in obvious error are cancelled. We encourage you to wait 2 business days and then check if your ticket still holds by searching for your ticket number.
- Contact a Customer Service Representative to discuss options.
- Contest your ticket in court. A summons notice will be mailed to you indicating your scheduled court date. If you cannot make the court date indicated on your summons notice, call City Hall to request a change of date PRIOR to the court date that is assigned on the summons.