Text Options:
Create Account Sign In
Accessibility
Engage
Contact Us
Search
Home

Main Menu

  • Services for
    Residents
    • Connect with your City
      • Engage with your City
      • Contact Us on our Website
      • Contact Us on Social Media
      • Contact Us by Phone
      • Organizational Charts
      • Free public WiFi pilot project
      • News Subscriptions
      • Request Services Online
    • Housing & Property
      • City Owned Trees & Boulevards
        • Tree Maintenance & Inspections
        • Tree Protection Requirements
        • Tree Diseases & Pests
          • Dutch Elm Disease
        • Tree Planting
          • Request a Tree
          • Tree Care
        • Boulevard Gardens
      • Yard & Garden
        • Yard & Garden Pests
          • Mosquito Counts
        • Community Gardens
        • Garage and Yard Sales
        • Recreation Vehicles
        • Residential Fences
        • Property Maintenance & Waste Management Appeals
        • Weed Control
        • Be Pesticide Free
        • Healthy Yards
      • Graffiti Reduction
      • Attainable Housing
        • Attainable Housing Program and Resources
        • Incentives for Builders & Developers
        • Rapid Housing Initiative
      • Good Neighbour Guide
      • Property Maintenance Complaints
    • Property Tax & Assessment
      • Assessment Appeals
      • Assessment
      • Property Tax
        • Property Assessment & Tax Tool
          • Terms of Use
      • Tax Payment
        • Seniors Property Tax Deferral Program
        • Tax Instalment Payment Plan Service (TIPPS)
      • Request For Information
      • Tax Rates & Mill Rates
        • Municipal Tax Ratio Policy
    • Homebuilding, Renovations & Improvements
      • Getting Started
        • Building Permits
        • Building Permit Fees
        • Building Permit Turnaround Timelines
        • Bylaws and Policies
      • Project Guides
        • Decks
        • Garages
        • Home Renovation, Addition or New Construction
        • Demolition
        • Secondary Suites
          • Legalizing Existing Suites
        • Garden and Garage Suites
        • Swimming Pools
      • Zoning
      • Permit Forms & Applications
      • Inspections
      • Building & Property Information
        • Civic Addressing
        • Permit Data & Reports
      • Energy Coaches
      • Renovation Resources
    • Power, Water & Sewer
      • My Utility Account
        • Payment Information
        • Connect or Disconnect Service
        • Reading Your Meter
          • Submit Your Meter Reading Online
        • eBill Signup
          • Switch to eBill!
        • Account Summary
        • Bill History
        • Consumption & Charges
        • Equalized Payment Plan
        • Payments & Credits
      • Utility Rates
        • Electrical Rates
        • Waste Rates
        • Water Rates
      • SmartUTIL
      • Drinking Water
        • Drinking Water Advisories
        • Water Quality Characteristics
        • Water Treatment Plant
        • Cross Connection Control
          • Cross Connection Prevention
        • Be Water Wise
        • Licensed Backflow Testers
        • Water Meters
          • Water Meter - AMI Project
        • Water Workers Week
        • Lead Water Pipes
        • Water Main Breaks & Repairs
          • Water Main Replacement Program
        • Water & Wastewater Utility Rates
        • Your Water Meter
        • Frozen Pipes
        • Water Service for Businesses
      • Saskatoon Light & Power
        • Customer Care
          • Your Meter
        • Street Lighting
        • Outages & Safety
          • Outages
          • Electrical Safety
        • Services & Projects
          • Underground Line Locates
          • New or Upgraded Electrical Service
          • School Tours
          • Tree Trimming
          • Work With Us
        • Sustainable Electricity
          • Landfill Gas Collection & Power Generation System
          • Customer Self-Generation Programs
          • Dundonald Avenue Solar Farm
          • Solar Power Demonstration Site
        • About Us
      • Wastewater
        • Lift Stations
        • Sanitary Sewer
          • Sewer Use Bylaw
          • Sewer Backup
        • Wastewater Treatment Plant
          • Nutrient Recovery Facility
          • Digester & Heating Upgrades
        • Waste Hauler Disposal Facilities
        • Prevent Irritable Sewer Syndrome
      • Locating an Underground Utility Line
      • Storm Water
        • Storm Water System
          • Ditch Crossings and Culvert Guidelines
          • Storm Ponds
          • Yellow Fish Road
          • Storm Water and Flood Protection Charges
        • Flood Control Strategy
        • Home Flood Protection
          • Protective Plumbing
          • Spring Snowmelt
        • Storm Water Credit Program
        • Storm Water Management Utility Exemption
      • Landlord-Tenant Agreement
    • Waste & Recycling
      • Collection Calendar
      • Garbage
        • Curbside Garbage (Black Cart)
        • Multi-Unit Garbage
        • Material Recovery Centre & Landfill
      • Recycling
        • Curbside Recycling
        • Multi-Unit Recycling
        • Recycling Depots
        • Household Glass Program
        • Business Recycling
      • Organics (Food & Yard Waste)
        • Green Cart Program
        • Compost Depots
        • Home Composting
        • Christmas Tree Composting
        • Business Organic Waste
      • Waste Wizard
        • BizWiz
      • Cart Care
      • Household Hazardous Waste
      • Illegal Dumping
      • Community Programs
        • Assisted Waste Collections
        • Curbside Swap
          • List Your Curbside Swap
          • View Curbside Listings
        • Newcomer and EAL Recycling and Composting Workshops
        • School Education
        • Waste Reduction Wagon
      • Waste Reduction & Diversion
    • Fire & Emergency
      • About SFD
        • Fire Stations
          • Regional Training Facility
          • Relocating Fire Station No. 5: Improving Community Response
        • Master Plan
        • SFD Strategic Plan
        • Year in Review
      • Education & Awareness
        • Life/Fire Safety Education
          • Carbon Monoxide
          • Cooking Safety
          • Emergency Vehicles & Rules of the Road
          • Encampments
          • Fire Extinguishers
          • Fire Hydrants
          • Fire Pits
          • Fireworks
          • Home Escape Plan
          • Lithium-Ion Batteries
          • Needles & Sharps
          • Outdoor Grilling Safety
          • River & Water Safety
          • Shelter in Place
          • Smoke Alarms
          • Smoking Materials
        • Safety & Prevention Programs
          • Steps to Safety
          • Steps to Safety Training
      • Response & Recovery
        • Emergency Rescue Operations
        • Fire Recovery & Support
      • Inspections & Investigations
        • Fire Inspections
        • Fire Investigations
        • Plan Reviews
        • Permits
      • Emergency Management
        • notifynow
        • Emergency Preparedness
        • Extreme Cold Weather Emergency Response Plan
        • Extreme Heat
        • Report a Spill
        • Command 9: Mobile Command Unit
        • Emergency Phone Numbers
      • Event & Presentation Requests
      • Recruitment
        • Firefighter-Paramedic Recruitment Roadmap
        • Firefighter Candidate Information Session
      • News & Information
    • Pet Licensing & Animal Services
      • Pet Licensing
        • Pet License Vendors
      • Subsidized Spay & Neuter Program
      • Dog Parks
        • Behaviour Awareness Training Sessions
        • Commercial Dog Walker
        • Dog Day of Summer
      • Enforcement
        • Paying your Animal Control Notice of Violation
        • Dangerous Animals
        • Reporting Nuisance Barking or Howling
        • Reporting an Animal at Large
      • Good Dogs Bite Too
      • Community Cats
      • Wildlife Management
      • Injured or Deceased Animals
      • Pet Wellness Guide
  • Moving
    Around
    • Accessibility
      • Accessibility Rights
      • Accessible Building Standards
      • Accessibility Action Plan
    • Transit
      • Bus Rapid Transit
        • Bus Rapid Transit - Public Art Program
        • Bus Rapid Transit - Working Together
      • Open Data From Saskatoon Transit
    • Cycling
      • BYXE Week
      • Cycling Plans & Projects
      • Cycling Programs
      • Cycling Safety
        • Winter Cycling Tips
        • Cycling Guide, Tips and Where to Ride
        • Rider Safety
        • Additional Cycling Resources
      • Shared Electric Scooters (E-scooters)
    • Driving & Roadways
      • Driving
        • Safe Driving
        • School Zones
        • Photo Speed Enforcement
        • Red Light Cameras
        • Traffic Safety Action Plan
        • Winter Driving
        • Slow to 30 in Work Zones
        • Destination Street Signs
          • Tourism Destination Pictograms
        • Respect Work Zones
      • Managing Traffic
        • Transportation Master Plan
        • Traffic Noise
        • Neighbourhood Traffic
          • Neighbourhood Traffic Reviews
          • Traffic Calming
        • Merging Guidelines
        • Traffic Studies
        • Traffic Permits
          • Right-of-Way Permit
          • Truck Permits
          • Curb, Sidewalk and Ditch Crossing Permits
          • Traffic Detour Request
        • Intersections
      • Road Maintenance & Repair
        • Back Lanes
        • Construction
        • Dust Control Testing
        • Line Painting
        • Pothole & Utility Cut Repairs
        • Road Treatments
        • Street Sweeping
          • Leaves
      • StreetSmarts
      • Traffic Bylaw
      • Winter Road Maintenance
        • Emergency Response Plan
        • School Zone Snow Removal
        • Sidewalk Clearing
        • Snow and Ice Report
        • Snow Storage Sites
        • Catch Basin Drainage
    • Bridges
      • The History of our Bridges
      • Bridge Maintenance
      • Chief Mistawasis Bridge and Traffic Bridge
    • Walking
      • Sidewalk Preservation
      • Walking Routes & Maps
      • Winter Walking & Snow Clearing
      • Walkways
      • Sidewalk Planning
      • Active Transportation
        • Active Transportation Advisory Group
      • Pedestrian Safety
    • Parking
      • Public Pay Parking
      • Parking Tickets
        • Pay a Ticket
        • Questions about a Ticket?
      • Parking Programs & Permits
        • Parking for People with a Disability
        • Residential Parking Program
        • Temporary Reserved Parking Program
        • Veteran Parking
      • Vehicle Seizures
      • Understanding Parking in Saskatoon
  • Parks, Recreation
    & Attractions
    • Recreational Facilities & Sport Fields
      • Leisure Centres
        • Admission Rates & Options
          • Corporate LeisureCard
          • Family Fun February Activities & Events
        • Cosmo Civic Centre
        • Harry Bailey Aquatic Centre
        • Lakewood Civic Centre
        • Lawson Civic Centre
        • Saskatoon Field House
        • Shaw Centre
        • Terry Fox Track
        • Swimming Pools
      • Golf Courses
      • Gordon Howe Campground
      • Outdoor Pools
      • Outdoor Tennis / Pickleball Courts
      • Summer Play Programs (Paddling Pools & Spray Pads)
      • Skateboard Sites
      • Sport Fields
      • Youth Centres
      • Cross Country Ski Trails
      • Skating Rinks
        • Indoor Rinks
        • Outdoor Rinks
        • Skating Oval
      • Toboggan Hills
      • Recreation Facility Rentals
    • Recreational Programs & Activities
      • Drop-in Programs
        • Drop-in Program Cancellations
      • Registered Programs
        • Fit Over 50 Programs
        • The First Step Program
        • Become a Lifeguard
        • Become a Fitness Instructor
        • Swimming Lessons
      • Leisure Online
      • Leisure Guide
      • Special Needs Services
      • Leisure Access Program
      • Recreation & Parks Master Plan
      • Metawetan Programs
      • Summer in Saskatoon - Find Your Fun!
      • Low Cost / No Cost Opportunities
    • Events & Attractions
      • Event Planning
      • Nutrien Playland
        • Playland Parties
        • Rental Information
      • Saskatoon Forestry Farm Park & Zoo
        • Zoo Animals
        • Zoo Season Pass
        • Forestry Farm & Park
        • Rental Information
        • Conservation Research and Education
        • Partners
        • Master Plan
        • Zoo Train
      • Conservatory
      • Farmers' Market Building
    • Parks
      • Park Locations & Amenities
      • Park Etiquette
        • Smoke-Free Outdoor Public Places
      • Park Bookings & Permits
        • Park Access Permits
        • Outdoor Special Events & Festivals
          • Special Event FAQs
          • Special Event Forms & Permits
          • Services & Fees
          • Submission Timelines
        • Use of Drones
        • Seasonal Commercial Enterprise in Parks
      • Park Maintenance
        • Prescribed Fires
      • Park Upgrades & Development
      • Greenhouse
      • Woodlawn Cemetery
        • Release of Cremated Remains
  • Community, Culture
    & Heritage
    • New to Saskatoon
      • Life in Saskatoon
        • Housing
        • Transportation
        • Health Care
      • Finding a Job in Saskatoon
      • Education in Saskatoon
      • Welcoming Immigrants & Refugees
        • Community Connections for Newcomers
        • Resources & Supports for Newcomer Service Providers
    • Neighbourhoods & Community Associations
      • Community Associations
        • Community Association Volunteers
      • Block Parties
      • Naming Saskatoon
      • Recreational Use of Stormwater Ponds
    • Cultural Diversity
      • Indigenous Initiatives
        • About Indigenous Initiatives
        • Treaty 6 & Métis Homeland
          • History of First Nations and Saskatoon
          • History of the Métis in Saskatoon
        • Annual Events
        • Indigenous Women & Girls and Two-Spirit People
        • Reconciliation Saskatoon
        • Residential School Legacy
        • Indigenous Technical Advisory Group
        • Community Resources
        • Chief Mistawasis Bridge
        • Other Initiatives & Updates
        • TRC Calls to Action Inspired Bus Shelter Art
      • Living in Harmony
      • Race Relations: City Policy
      • Anti-Racism Education
      • Race Relations Month
      • Have Tea with Me: Promoting a culture of inclusion
    • Arts & Grants
      • Public Art
      • Culture Plan
      • Cultural Mapping
      • Grants
      • Arts & Culture Activities
        • Bunkhouse Artist In Residence
    • Heritage Properties & Programs
      • Discover Your Property's History
      • Municipal Heritage Property Designation
      • Heritage Plan, Policy & Program Review
      • Facade Conservation & Enhancement Grant Program
      • Heritage Register
    • Saskatoon History & Archives
      • History
      • Archives
      • Nutana Cemetery (Pioneer Cemetery)
      • Woodlawn Cemetery History
  • Business
    & Development
    • Economic Profile
      • Economic Profile Trends
      • Business Statistics & Publications
    • Planning
      • Growth Plans
        • Official Community Plan
        • Plan for Growth
          • Transit Plan
          • Corridor Planning
          • Transit
        • Regional Planning
          • Saskatoon North Partnership for Growth (P4G)
          • Boundary Alteration
          • Corman Park - Saskatoon Planning District
        • Sector Plans
        • Neighbourhood Concept Plans
      • Programs & Projects
        • Urban Reserves & Treaty Land Entitlement
        • Urban Design
          • Banner Program
        • Neighbourhood Planning
          • Vacant Lot & Adaptive Reuse Strategy
          • Pleasant Hill Village
          • South Caswell Redevelopment
          • Neighbourhood Safety
          • Imagine Idylwyld
          • Junction Improvement Strategy
          • Local Area Planning
        • Housing Accelerator Fund
        • WintercityYXE
          • WintercityYXE Strategy
          • How to Winter Resources
          • WintercityYXE Grants
          • Winter Events & Activities
          • Winter in the City
      • Planning Publications & Maps
        • Planning Publications
        • Maps
          • Zoning Address Map
          • Address Map
          • Open Data Catalogue
      • Downtown Saskatoon
        • City Centre Plan
    • Business Licenses
      • Start a Business
        • Specialized Requirements
      • Business License Categories
        • Commercial
        • Home Based
        • Non-resident Businesses
        • Adult Services
        • Cannabis
        • Day Cares
        • Mobile Food Truck
        • Mobile Vending Carts
        • Residential Care Homes
        • Short-Term Accommodations
        • Sidewalk Cafes & Parking Patios
        • Taxis & Transportation Network Companies
      • Business License Online
      • License Appeals
    • Development Regulation
      • Developers & Homebuilders
        • Condominium Approvals
        • Neighbourhood Infill Development
        • Commercial Building Permits
        • Minor Variances
        • Land Use Complaints
        • Land Use Applications
        • Development Appeals
        • Rezoning Property
        • Subdividing Property
        • Discretionary Use
        • Wetland Policy
        • Riverbank Overlay District
          • Available Geotechnical Information
        • Landscaping Requirements
      • Lot Drainage
        • Residential Property Lot Grading Guidelines
        • Lot Grading Plans
        • Residential Lot Grading Styles
        • Lot Grading Requirements
        • Infill Site Grading
        • Commercial & Multi-Family Site Grading
        • Site Grading Inspections
      • Zoning Bylaw
        • Zoning Bylaw Review
      • Specifications & Standards
        • Licensed Water & Sewer Contractors
        • Hydrant Flow and Short Service Connections Inspection Forms
        • Specifications
        • Design & Development Standards Manual
        • Drawings
        • Signs
      • Zoning Bylaw Compliance Certificates
      • Asbestos Awareness
        • Asbestos Registry
        • Asbestos Management Program
    • Building, Development & Construction
      • Industrial, Commercial, Institutional, and Multi-Storey Building & Development
        • Occupancy Permits
      • Residential Building & Development
      • Permit Forms & Applications
      • Zoning
        • Zoning Bylaw Amendments
      • Demolition
      • Plumbing
      • Inspections
      • Energy Requirements
    • Land Development
      • Single Family
      • Multi Family
      • Industrial
      • Commercial & Mixed Use
    • Major Projects
      • Upcoming Projects
        • Downtown Event & Entertainment District
          • Journey to the District
          • Designing Reasons to Come & Connections to Get There
          • Project Benefits
          • Meet the Advisory Group
          • Project Governance
          • Timeline and Milestones
          • Downtown Districts in Other Cities
          • Site Criteria and Feedback
      • Current Projects
        • Northeast Reservoir
        • Spadina Lift Station
        • Water Treatment Plant Expansion
      • Past Projects
        • Interchange Projects
          • Boychuk Drive/Highway 16 Interchange Project
          • McOrmond Drive and College Drive Interchange
        • Water Treatment Plant Perimeter Security Fence
        • Sid Buckwold Bridge Rehabilitation Project
      • Public Private Partnerships
    • Doing Business with the City
      • New Payment and Purchasing Guidelines
      • Bid & Vendor Information
      • Procurement Policy
      • Diverse Procurement Practices
        • Indigenous Procurement Protocol
      • Non-Standard Procurement (Sole Source)
      • Product Submissions
  • Environmental
    Initiatives
    • Environment
      • Environmental Grant
      • Community Environmental Programs
      • Rainfall Report
      • Contractor Environmental Guidelines
      • Northeast Swale
      • Groundwater
    • Climate Change
      • City & USask Climate Commitment
      • Climate Action Plan
      • Local Actions: Adaptation Strategy
      • Low Emissions: Mitigation Strategy
      • Green Network
    • Energy & Water
      • Energy Assistance Program
      • Electric Vehicles
      • Water Conservation Strategy
      • Facility Improvement Program
      • Home Energy Loan Program (HELP)
        • HELP Contractor Resources
        • HELP Net Zero Homes
        • HELP Equipment Specifications
        • HELP Frequently Asked Questions
        • HELP Initial Online Application
        • HELP Application Funding Requests
        • HELP Installment Request
        • HELP Project Completion
        • HELP Deposit Request
      • Renewable and Low-emissions Energy
    • Solid Waste
      • Solid Waste Reduction & Diversion Plan
      • ICI Waste Diversion
      • Recovery Park: Landfill Expansion
      • Waste Data & Studies
    • Environmental Dashboard
      • Climate, Energy and Buildings
        • Air Quality
        • City of Saskatoon Alternative Energy Initiatives
        • City of Saskatoon Greenhouse Gas Emissions
        • Community Greenhouse Gas Emissions
        • Community Solar Power Generation
        • LEED-Certified Buildings
        • Climate Adaptation
        • Energy Poverty / Utility Affordability
      • Land and Green Infrastructure
        • New Development Investment
        • Green Network
          • Natural Infrastructure Fund
        • Urban Food Production
        • Park Space
        • Population Density
        • Urban Forest
      • Water
        • Water Quality
        • Water Use
        • Peak Demand for Water
        • City of Saskatoon Water Use
      • Transportation
        • Transportation Choices
        • City of Saskatoon Vehicle Fuel Use
        • Electric Vehicles
      • Waste
        • Landfill Airspace
        • Waste Diversion
        • Curbside Waste Composition
        • Curbside Waste Generation
  • City
    Hall
    • Careers at the City
      • City Careers
      • Build a Career, Shape a City
        • Diversity, Equity & Inclusion
          • Accessible Application Process
          • Fair and Unbiased Hiring Process
        • Collective Agreements
        • City Employee Benefit Programs
        • Respectful Workplace
      • Hiring Process
      • Summer and Seasonal Employment
      • Why the City of Saskatoon?
    • Our Strategic Plan & Performance
      • Strategic Plan
      • Service, Savings & Sustainability Report (SSS)
      • City Manager's Message
      • Triple Bottom Line
      • Civic Services Surveys
    • Send Comments & Concerns to the City
      • Service Saskatoon
        • Citizen Input
        • Staffing
        • Systems
        • Standards
      • Compliment the City
      • Contact Us
      • Legal Claim Information
      • Access to Information
        • Publicly Available Records
        • Personal Information Request
        • General Information Request
        • External Disclosure Request - Government Entities
        • Costs
        • Frequently Asked Questions
    • Civic Meetings & Events
      • Annual Civic Pancake Breakfast
      • Queen Elizabeth II Platinum Jubilee Medal
      • Civic Meetings & Events Calendar
        • Events Archive
      • Civic Square
      • Flag Raising and Proclamations
        • Approved Requests
        • Appeals
    • Mayor & City Councillors
      • City Councillors & Wards
        • Find Your Ward
        • WARDConnect
        • Ward 1 - Darren Hill
        • Ward 2 - Hilary Gough
        • Ward 3 - David Kirton
        • Ward 4 - Troy Davies
        • Ward 5 - Randy Donauer
        • Ward 6 - Cynthia Block
        • Ward 7 - Mairin Loewen
        • Ward 8 - Sarina Gersher
        • Ward 9 - Bev Dubois
        • Ward 10 - Zach Jeffries
      • Mayor's Office
        • Invite the Mayor
        • Contact the Mayor
        • Anniversary or Birthday Messages
        • Program Greetings
      • 10 Strategic Priority Areas
      • Council Member Compensation
      • Council Member Expenses
      • Independent Office of the City Auditor
        • Audit Plans
        • Audit Reports
      • Integrity Commissioner - Code of Ethical Conduct
    • City Council, Boards & Committees
      • Live Video
      • Agendas, Minutes & Video
        • Council Archives
        • Committee Archives
          • Growth Plan Summit
      • Boards & Committees
      • Interacting with Council & Committees
        • Council Chamber Visitor Screening
      • Public Notices/Meeting Schedule
    • City Bylaws & Policies
      • Bylaws
      • Making a Bylaw Complaint
      • Policies
    • Budget & Finances
      • Multi Year Budget
        • Budget Building Blocks
      • Our Performance & Finance Related Reports
        • Financial Performance & Credit Rating
        • Finance Related Reports
      • Past Budgets
      • Finance Updates
        • Gas Tax Fund
      • Corporate Asset Management
      • Corporate Risk Management
    • Elections
      • Reports
      • Information for Candidates
        • Additional Election Resources
      • Ward Boundary Changes
      • History & Results
        • Candidate Campaign Disclosures - 2020
        • Official Results - 2020
        • Official Results - 2016
        • Past Candidate Financial Disclosure
        • Past Elections
Menu
Skip to main content
  • Latest Service Alert
  • Latest News Release
  • Latest Tweet
  • Checking for updates...
  • Checking for updates...

Realtime Feed Loading...

Logo
  1. Services for Residents
  2. Power, Water & Sewer
  3. Drinking Water
  4. Frozen Pipes
  • Connect with your City
  • Housing & Property
  • Property Tax & Assessment
  • Homebuilding, Renovations & Improvements
  • Power, Water & Sewer
    • My Utility Account
    • Utility Rates
    • SmartUTIL
    • Drinking Water
      • Drinking Water Advisories
      • Water Quality Characteristics
      • Water Treatment Plant
      • Cross Connection Control
      • Be Water Wise
      • Licensed Backflow Testers
      • Water Meters
      • Water Workers Week
      • Lead Water Pipes
      • Water Main Breaks & Repairs
      • Water & Wastewater Utility Rates
      • Your Water Meter
      • Frozen Pipes
      • Water Service for Businesses
    • Saskatoon Light & Power
    • Wastewater
    • Locating an Underground Utility Line
    • Storm Water
    • Landlord-Tenant Agreement
  • Waste & Recycling
  • Fire & Emergency
  • Pet Licensing & Animal Services

Frozen Pipes

In the winter, a water outage could be caused by a frozen water pipe inside your home or from the City’s water main to the private home (connection).

If your water does not turn on, it may be an issue with the private portion of your water connection.  If there is an issue on the City portion, we will come out and set up a temporary water connection. If it's not possible to set up a temporary water connection we will use specialized equipment to thaw the line from your home. To help prevent frozen pipes at your home, we recommend making sure the pipes are well-insulated, including the portion at the outside walls of your home.

When there is extended extreme cold, ground frost can penetrate deep and cause shifting. This can lead to water main breaks.

How to tell if you have frozen pipes

In the middle of winter, a lack of water from taps in your home could mean frozen water lines.   
To confirm if you have frozen water lines try the following steps:

  • Check all cold-water taps throughout your home.  If you have no water at one tap, but water flows freely at other taps, there may be a frozen water line/pipe in your home that's blocking the flow of water to the tap in question.
  • Try and find the frozen pipe; look for frost.  Likely locations for frozen pipes include colder places inside the home - against exterior walls and where the water service pipe enters the home through the foundation wall.  Look in your basement where water meter or pipes come up from the basement floor. 
  • If you can't find the frozen pipe inside your home, call our Customer Care Centre at 306-975-2476 as the frozen section may be outside your home.  We'll send someone over the check it out.
What to do when you have frozen pipes 

Once you’ve determined you have frozen water lines, assess the area and see if there is any water on the floor or leaking from the pipe.  If there is water – call a plumber!  Don’t try to thaw the pipes, as this could lead to possible electrical shock and (once the pipes thaw) add to the leaking of unwanted water inside your home.

If there is not water in the area, there are a few things you can do to try and thaw the pipes:

  • Try warming the area by opening doors to increase the flow of warm air;  use appliances like hair dryers or space heaters to warm things up or put an electric heating pad or warm cloth directly on the frozen pipe.  Give these methods time to work – depending on how cold it is, frozen pipes can take up to 6 hours to thaw.
  • Remember to keep the frozen tap on.  This way you’ll know the pipe has thawed out as the water will start flowing again (make sure water can easily drain from the sink to prevent overflows).
  • If heating the area is not successful, call our Customer Service Centre at 306-975-2476 and we will send someone to investigate.

Danger

  • Do not use kerosene or propane heater or open flame device (ex: blow torch, candle, butane lighter) to thaw frozen pipes.
  • Do not leave electrical devices unattended.
  • If the pipe or meter is leaking, or if there is water present on the floor, do not use space heaters, heat guns, hair dryers, heating pads or any other electrical appliances to thaw frozen pipes. Leaking water could cause an electrical shock.
How you can prevent frozen water pipes inside
  • Wrap foam pipe insulation or heat tape around the water pipes that are most susceptible to freezing.  This includes pipes along foundation walls, in crawl spaces and in cold cellars.
  • Keep inside doors and cabinet doors open.  Keeping these doors open allows warmer air to circulate around the plumbing.
  • Run a pencil-thin stream of water to make sure some movement of water in the water and sewer service pipes.  NOTE:  you will be charged for the water used if you choose this step.
    • Run cold water from the lowest point in the house, usually a laundry room sink or tub.
    • Make sure drains are kept clear of debris to prevent overflowing or flooding.
    • An estimate to run one litre per minute total flow is estimated at $2.75 daily.
  • If leaving for longer than a 24-hour period, turn off the water at the main shut-off valve and open the taps to drain the water from your plumbing lines. Have someone check your home daily to make sure the heat is working.
How you can prevent a frozen water connection
  • In the fall, shut off and drain pipes leading to outside faucets. 
  • Keep the warm air in by sealing air leaks in your home and garage, especially in areas where pipes run.
  • Pile snow on your service connection and near your foundation where the water pipe enters your home.  NOTE:  remember to remove the snow from around your foundation when temperatures start to warm up.  Melting snow against a foundation wall can lead to meltwater draining into your basement.

Contact Us

24 hr. Customer Service Centre

 306-975-2476

 Email Us

Related Documents

Prevent Frozen Pipes712.4 KB

Related Pages

  • Water Main Breaks & Repairs

Connect With Us Online

Visit Contact Page

  • X
  • Facebook
  • YouTube
  • Instagram
  • Linkedin

City Hall

222 3rd Ave North
Saskatoon, SK
Canada
S7K 0J5

Hours
Mon - Fri: 8am - 5pm
Sat - Sun: Closed
Stat Holidays: Closed

Phone Us

Service Saskatoon
Customer Care Centre

Available 24/7
306-975-2476

Saskatoon Police
306-975-8300

Saskatoon Light & Power
Daytime 306-975-2414
Trouble 306-975-2621

Inquiries: Utilities, Property Taxes, and Parking
306-975-2400

Saskatoon Transit
306-975-3100

Can't find the number you are looking for? Try our directory

Quick Links

  • News Releases
  • Events
  • Service Alerts
  • Interactive Maps

Home

© Copyright 2023 City of Saskatoon

  • Privacy Statement
  • MyCity