Canada Post Service Disruption
The City of Saskatoon is committed to providing uninterrupted customer service and business operations due to the Canada Post service disruption, which started Thursday, September 25, 2025.
Given the disruption to mail delivery, we want to remind the community that it’s business as usual at City Hall. We encourage residents to use our convenient online services, sign up for paperless billing and also visit the City’s website for information and our latest updates.
Check Our Convenient Online Services
Due to the Canada Post service disruption, customers may experience longer-than-usual wait times when contacting Customer Service Representatives by phone or in person at City Hall.
To save time, review our website saskatoon.ca for updates and for information on how to use our convenient online services:
- Pet License purchasing and renewals
- Business License applications and renewals
- Parking Ticket payment
- Leisure Registration.
Utility Billing
To ensure your payments are made on time, the City strongly encourages residents to adopt these alternative payment methods for utility billing and property tax payments:
- At your banking/financial institution
- Through online banking
- In-person at City Hall (main floor), 8 a.m. to 5 p.m.
- Drop off your cheque in the City’s secure night deposit outside the front of City Hall
Check Your Utility or Property Tax Balance
To find out your balance owing for utilities or property tax, please call the following:
- 306-975-2400
- Toll-Free: 1-800-667-9944
Please have your utility billing account number or property tax roll number ready.
- For utilities, press 1, then 1
- For property tax, press 2, then 1
How to make a rental payment for an ice rental, sports field rental or Leisure Centre room booking
During the mail service disruption, here's how to ensure your payment is received on time:
- Credit card payments for ice rentals, sport field rentals and Leisure Centre room bookings can be made over the phone.
- Cheques are accepted in person at any Leisure Centre for ice rentals, sport field rentals and Leisure Centre room bookings
It’s the Perfect Time to Switch to eBill - Paperless Billing
The City invites its utility customers to sign up for ebill to avoid delay in receiving billing and account updates, it’s easy to use and secure. You’ll gain access to your utility account history and your current consumption charges and also receive email notification when your bill is ready. It’s the perfect time to switch to paperless billing, sign up today.
Visit saskatoon.ca for information and updates, email revenue@saskatoon.ca or call 306-975-2400. We’re here to help.