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 COVID-19 Response for Saskatoon Residents

Starting Monday, June 15, 2020, the Payment Centre, Customer Service & Collections counters located in the lobby of City Hall will open with a limited number of services, view what is available here. The lobby has been modified with the health, safety and well-being of employees and citizens as top priority. The remainder of City Hall remains closed to the public. Our business operations continue to ensure core services for our residents as much as possible. Public transit currently remains operational.

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Overview

 What you  can expect from us

  1. A new Customer Relationship Management system (called CRM) will be the technology centerpiece of the new Service Saskatoon model and will help us manage citizen requests and inquiries more effectively.
  2. For citizens, the service experience doesn't always end after they send an email or hang up the phone. They want to know about the progress we're making on a service request and when it has been resolved. Our work to develop the CRM will support this interaction into the future.
  3. We will streamline the information and systems our Customer Service Representatives use to serve citizens.
  4. We will work towards serving citizens as "One City" whether it's online, in person or over the phone.

 How you can help us

  1. Make the time to try out our online services, and let us know how you like them, and how we could improve them.