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Cart Care

Proper cart care and placement are the key to successful collections.

General Guidelines
  • Cart lids must be COMPLETELY closed and in an upright position to prevent windblown litter. Waste outside of your cart will not be collected.
  • Collection times vary. Set out your cart no later than 7 a.m. on your collection day.
  • Place your cart so there is at least 1.2 meters (4 feet) of space on all sides between your cart and all obstacles (cars, other carts, fence).
  • Your cart must not obstruct pedestrian or vehicular traffic. Place your cart on even surfaces to prevent it from tipping over.
  • Return your cart to your property by 7 p.m. on collection day to prevent fines, theft, or damage to your cart.

    Image of cart placement

    Image of cart placement

Front Street
  • Place your cart on the street with wheels facing the curb in front of your residence in which the cart is assigned.
  • Carts should not be placed on the sidewalk or blocking your neighbour's driveway.

    Two carts placed side by side on the street.

     

  • For winter collections, residents are responsible for clearing snow (natural or from grading) and debris. Do no place carts on top of snowbanks.

    Image of cart placement (snow)

Back Lane
  • Place your cart in the designated collection area on the edge of the lane with wheels facing the fence behind the residence in which the cart is assigned. Please watch for low overhead utility lines. 
  • Do not block the lane. Do not restrict access to your neighbour’s driveway or gate.

    Image of waste cart placement in front of a neighbour's home
     

  • For winter collections, residents are responsible for clearning and snow or debris that would interfere with the safe collection. Carts placed on top of snowbanks cannot be collected safely.

    Image of cart storage in back lane in winter

Cul-De-Sac
  • All carts must be arranged in the center of the cul-de-sac facing the same direction with at least 4ft (2m) between them to ensure collection.

    Cart placement on cul-de-sac

    cart placement on cul-de-sac

    cart placement on cul-de-sac

    cart placement on cul-de-sac

    cart placement on cul-de-sac
     

  • For winter collections, the City's snow clearing efforts can sometimes present obstacles for effective waste collections. Each cul-de-sac and snow pile placement is unique, so residents are asked to decide which option best suits their scenario. Please place carts all in one area, either in front of or beside the snow pile, facing in the same direction.Image of cart placement (keyhole)

Cart Storage
  • Carts must be stored on your property only and clear of roadways, sidewalks, back lanes, boulevards and other municipal property.

    Image of cart placement (office)

    Image of cart placement (3)

    Image of cart placement (4)

Cart Labelling and Identification

The City encourages residents to label their garbage (black), recycling (blue), and organics (green) carts with their home address number in order to identify them after severe storms, construction, or theft.

cart labelling 1

  • Markers or Paint Pens: Paint pens, waxed markers, or tire markers that are white (or high contrast) will all do the trick. No liquid or spray paint. Use a stencil or freehand and ensure the numbers are 6–8" high to optimize readability. 
  • Stickers: Make sure they have vinyl or waterproof coating and will stick to textured plastic.
  • Fabric or Plastic Ties: Write your address on it and secure it tightly to your cart handle to ensure it doesn't come loose in the wind.

cart labelling

Home numbers are to be displayed on the designed white area on the front of new carts. If your cart does not have this area, use the flat portion on the front of your cart or the bottom portion of the side of your cart; excluding the lid or back. Please refrain from obstructing cart logos, serial numbers, warning labels, or other cart information as it must be visible to collection staff at all times. Only use the approved labelling methods and do not physically alter the cart (e.g. branding, melting, scraping).

Verify your cart: Provide the serial number (on front of cart) or your home address to:

Waste Bylaw #8310 prohibits tampering with the carts and their contents wherever they may be found.

FAQ

My cart wasn't emptied on my collection day. What should I do?

Extreme weather, mechanical failures, and lane conditions may disrupt collection. Please remember to watch for service alerts that may affect collection on your route. If there was no service alert issued and your cart was still not collected, please call:

What if I put my cart(s) in the wrong place?

If your cart is located in the wrong place, it may not be emptied on schedule. Refer to the illustrations and examples on this page to ensure that your carts are properly placed for collection.

What if I’m going to be away when my cart is collected?

If you know you’re going to be away when your cart is scheduled for collection, ask a neighbour or someone else to roll it out for pick-up and return it to your yard or garage by 7 p.m. to prevent fines and theft. Excess recycling can be taken to a City Recycling Depot or Loraas Recycle at no additional cost.

What should I do if someone has dumped or gone through my cart(s)?

Your carts have been assigned to your household and are your responsibility. Damaging or tampering with carts, and adding or removing materials other than your own, is an offense under the Waste Bylaw #8310 and may result in fines.

  1. Scavenging can be reported by calling the 24/7 Customer Service Centre at 306-975-2486
  2. If you witness scavenging try to get photos and/or video that will provide valuable information.  Please only do this if it is safe to do so.
  3. Write down as much information as you can including:
    • Licence plate number and description of the vehicle
    • Description of the people involved
    • Time, date and location of the incident

My normal regular pick up falls on a statutory holiday. Do I still put out my cart?

Refer to your Collection Calendar for your scheduled days, including holidays.

Report a missed garbage collection

Request a new cart

Swipe through the gallery below to find the illustration that matches your collection scenario.