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Water Meter - AMI Project

Water is going Wireless!

The City of Saskatoon began operating a new Advanced Metering Infrastructure (AMI) system in July of 2016. With AMI, the City’s water meters are read remotely to provide accurate billing based on how much water you use.  Water meter upgrades are necessary to enable wireless communication between your meter and the City’s data management system. 

Customers who have chosen to opt out of the AMI program are charged extra. On May 31, 2021, City Council enacted the AMI Participation Policy to apply the following charges to all customers who opt out:

  • Saskatoon Water opt out fee: $190.00
  • Meter reading fee: $25 per month

90% of all water meters in Saskatoon are now equipped with the AMI system. Technicians continue to work in neighbourhoods to connect meters that were missed during the first round of installations. Customers will receive a letter when it is time to book an appointment. 

To see a list of the neighbourhoods where our teams are working this year, check the Deployment Schedule menu below.  Technicians will need access to the water meter in your basement and they will also add a communication module to your home.

Deployment Schedule 
2023 Schedule

*schedule is subject to change

Zone 1

  • Hampton Village 
  • Westview
  • Dundonald
  • Elk Point
  • Confederation Park
  • Massey Place
  • Pacific Heights
  • Kensington
  • Parkridge
  • Fairhaven
  • Montgomery Place

Zone 5

  • Meadow Green
  • Pleasant Hill
  • Mount Royal
  • Westmount
  • Hudson Bay Park
  • Caswell Hill
  • Mayfair
  • Kelsey-Woodlawn
  • Richmond Heights
  • North Park
  • City Park
  • Central Business District
  • Riversdale
  • King George
  • Holiday Park

Zone 2

  • Nutana
  • Buena Vista
  • Exhibition
  • Avalon
  • Queen Elizabeth
  • Haultain
  • Varsity View
  • Grosvenor Park
  • Greystone Heights
  • Brevoort Park
  • Holliston
  • Adelaide/Churchill
  • Nutana Park
  • Eastview
2022 Schedule 

 

 Zone 3 - East of Circle Dr. E - Technicians are currently working in this zone.

  • College Park
  • College Park East
  • Sutherland
  • Forest Grove
  • Silverspring
  • Evergreen
  • Aspen Ridge
  • Willowgrove
  • Erindale
  • Arbor Creek
  • Brighton
  • Briarwood
  • Rosewood
  • Lakeridge
  • Lakeview
  • Wildwood
  • Stonebridge

Zone 4 - North End
 

  • River Heights
  • Lawson Heights
  • Silverwood Heights
2021 Schedule

Zone 1- West of Circle Dr W

  • Hampton Village
  • Westview
  • Dundonald
  • Massey Place
  • Confederation Park
  • Elk Point
  • Kensington
  • Pacific Heights
  • Parkridge
  • Fairhaven
  • Montgomery Place

Zone 2- East of the River to Circle Dr. E 

  • Nutana
  • Buena Vista
  • Exhibition
  • Avalon
  • Queen Elizabeth
  • Haultain
  • Varsity View
  • Grosvenor Park
  • Greystone Heights
  • Brevoort Park
  • Holliston
  • Adelaide/Churchill
  • Nutana Park
  • Stonebridge
  • The Willows
  • Eastview

Zone 3 - East of Circle Dr. E 

  • College Park
  • College Park East
  • Sutherland
  • Forest Grove
  • Silverspring
  • Evergreen
  • Aspen Ridge
  • Willowgrove
  • Erindale
  • Arbor Creek
  • Brighton
  • Briarwood
  • Rosewood
  • Lakeridge
  • Lakeview
  • Wildwood

Zone 4 - North End

  • River Heights
  • Lawson Heights
  • Silverwood Heights

Zone 5 – West Circle Dr. W to the River

  • Meadowgreen
  • Mount Royal
  • Hudson Bay Park
  • Mayfair
  • Kelsey-Woodlawn
  • Richmond Heights
  • North Park
  • City Park
  • Central Business
  • Caswell Hill
  • Westmont
  • Pleasant Hill
  • Holiday Park
  • King George
  • Riversdale

 

 

2020 Schedule

 

River Heights
Lawson Heights
Lawson Heights S.C.
Silverwood Heights

 

 
 
 
 
 
 
 
 
 

 

2019 Schedule
Elk Point
Kensington
Blairemore S.C.
Parkridge
Fairhaven
Confederation S.C.
Pacific Heights
Confederation Park
Massey Place
Westview (West Half)
Dundonald
The Willows
Lakeview
Lakeridge
Lakewood S.C.
Briarwood
Wildwood
Arbor Creek
Erindale
 
 
 
 
2018 Schedule
Nutana Park
Eastview
Nutana Sub Centre
Brevoort Park
Greystone Heights
Sutherland
College Park East
College Park
Meadowgreen
Mount Royal
Hudson Bay Park
Hampton Village
Elk Point
Kensington
Blairemore S.C.
Parkridge
Fairhaven
Confederation S.C.
Pacific Heights
Confederation Park
Massey Place

 

2017 Schedule
Richmond Heights
Evergreen
Kelsey Woodlawn
Central Industrial
Mayfair
Caswell
Westmount
Pleasant Hill
West Industrial
Forest Grove
Brighton
Holliston
Haultain
Buena Vista
Diefenbaker M.A.
Silverspring
Exhibition
Avalon
Rosewood
Adelaide/Churchill
Queen Elizabeth
Stonebridge
 
2016 Schedule
King George
Holiday Park
Riversdale
Varsity View
Montgomery 
Nutana
Central Business
Grosvenor Park
City Park
Willowgrove
North Park

More neighbourhoods will be added once installation speeds are determined.

What do I need to know about booking an appointment?

Appointments will only be made for residential customers within the neighbourhoods listed under the Deployment Schedule above. When you book an appointment, you will be asked to provide the following information: 

  • Your name, address, and a phone number
  • The preferred date and time slot for your appointment
  • Your e-mail address for appointment confirmation

Module installation work and water meter exchanges will be completed during the day from Monday to Friday.  If an appointment is not made, Saskatoon Water will try to contact you to book.  This may include phone calls while crews are working in the area.

If you are not home when crews arrive for your appointment, you will receive a door hanger with program information and instructions to rebook. 

How will the AMI system benefit me?
  • Improved monthly billing: Bills are based on actual usage, not estimates.  Having actual meter reads each month will allow you to adjust your water consumption habits, to see how it affects your bills.
  • You can be notified if you have a water leak: Save money by fixing issues.
  • Meters are read automatically: Meter readers no longer visit your property.  
  • Savings: Less manual meter readings for City staff reduces an estimated 35 tonnes of carbon dioxide tied to vehicle use each year, and an estimated 3,300 tonnes of carbon dioxide from less water used. That’s equal to the amount of greenhouse gas emissions saved if we removed 685 vehicles from Saskatoon roads each year.
What's involved in the conversion?

Water meters older than 1994 need to be replaced with a new meter. 

  • The new meter will have a communication module added to the outside of your home and updated wiring that allows the meter to work with the AMI system.
  • Saskatoon Water estimates that there are now only about 600 meters in Saskatoon that are older than 1994 which will be changed as part of the regular water meter maintenance program. When you book an appointment the appropriate crew will be sent to your house.  Water meter replacements appointments are 60 minutes on weekdays between 8:00 a.m. and 4:00 p.m.  (Look under "AMI Water Meter Project" below to see what older and newer water meters look like).

Water meters newer than 1994 require a conversion that takes 30-60 minutes total.

  • The scan pad (small black puck) on the outside of your home will be replaced with a communication module. 
  • Inside your home, a wire is connected from the communication module to your water meter. 
  • Book your appointment online 
AMI Water Meter Project

The meter replacement and conversion began in May 2016 and is scheduled to be completed by the end of 2023. At the beginning of the project, approximately 62,000 water meters were identified as needing to be converted and another 10,000 water meters need to be replaced with newer models. There are two categories of water meters in Saskatoon:

Newer than 1994
  • It has a wire connected to a black scan pad on the outside of the building.
  • It is manually scanned about every three months to obtain an actual water meter reading.
  • There are about 77,000 of this type of water meter.
Older than 1994 (non AMI compatible)
  • There are about 600 of the older meters left in the city.
  • It has no wires connected to it and therefore is non-AMI compatible.
  • Water meter is now read visually by City staff.
  • This picture is just one of many types of pre-1994 meters left to replace.
  • The water meter shop routinely replaces older meters because they can become inaccurate over time.
Frequently Asked Questions

What is AMI?

Advanced Metering Infrastructure is the equipment which allows utility meters to be read remotely. The first generation meters had to be read visually by a person. After 1994 a scan pad was added to the outside of homes to allow meter readers to read a meter from outside the house. With AMI, the readings will be done automatically. Many utilities are moving forward with an AMI system. 

How long will it take to convert all of Saskatoon’s water meters so they are compatible with the AMI system?

Based on the amount of time it takes to complete the conversions, we expect the project to be substantially completed by the end of 2023. However, that will depend on customers contacting us to make appointments to have their conversions completed as crews need access to the inside of homes to complete the work.

Is this work being done alongside the electricity meter AMI upgrades being completed by Saskatoon Light & Power? 

We will begin with the Saskatoon Light and Power (SL&P) service area because meter readers read both electricity and water meters at the same time.  SL&P is a few years ahead of Saskatoon Water in deploying their AMI upgrades. The plan is to then fan outward to the remaining parts of the City from the core areas to the newer neighbourhoods.

What is the installation process for businesses?

Saskatoon Water is currently working to upgrade commercial meters at the same time as residences. One neighbourhood at a time will be converted to AMI.

Do I need to be home for this work to be done?

Yes, installers need to get access to the home to attach a wire for the communication module.  It is a quick job, usually takeing about 15 minutes inside the home and 15 minutes on the exterior of your home. They will replace the scan pad (small black puck) with a communication module (grey box) on the outside of your house. If existing wiring is not compatible, the installation time may take longer.

Will my water be turned off?

No there will be no disruption of water services while a communication module is being added. If the water meter needs to be replaced then there will be less than an hour the water needs to be turned off. 

Once you complete the work, does this mean my meter will be read remotely?

Yes, once this work is done, and the AMI infrastructure is deployed, your meter will automatically give readings for your water usage bill.

During what hours will the installation work be done?

Saskatoon Water will try to accommodate all communication module installations Monday to Friday.  Water meter replacements are completed between 8:00 a.m. and 4:00 p.m. weekdays.

Is AMI safe?

Radio frequency (RF) emissions related to AMI and smart meters are well below Health Canada and Industry Canada regulations. The RF exposure from AMI is no different than for cellular telephones and other common household appliances, except they are generated at lower levels and only for short periods throughout the day.

Will my water bill be higher as a result of AMI?

Some people have a higher water bill after AMI is installed because an actual meter reading is being used. If previous estimates were below actual usage, then a catch-up bill is needed. AMI will eliminate estimates and be able to detect problems before they become bigger issues. 

Will my billing data be safe if it's being transmitted wirelessly?

The City would apply the same privacy protection standards as the current system has in place. All data collected would be used only to ensure accurate billing. Only encrypted meter readings and meter identification are transmitted through smart meters, not your personal information. Saskatoon Water and the City of Saskatoon comply with Saskatchewan's privacy legislation.

How much will this new system cost me?

There will be no additional cost on your water bill for the AMI system. The city has budgeted for this project and will recover costs through fuel and labour savings. 

What will happen if I don't make an appointment?

The City is contacting residents who have not scheduled an appointment. Houses without AMI will require a meter reader to be sent to the home for readings. The AMI Participation Policy is in effect with extra fees being added to utility bills if an AMI meter is not installed. 

How do I get this work done?

Bookings are made online using the following website. Follow the link and enter the required information.

Online: www.saskatoon.ca/watermeter

If a person doesn’t have web access or are having issues, they can contact Saskatoon Water using the phone numbers or email address listed at the top of the page.

 

Schedule an Appointment

Arrive

A Saskatoon Water worker arrives at an appointment to install the AMI communication module.

puck

The old scan pad (small black puck) will be replaced with a new communication module. 

Wiring

Inside wiring is changed on the water meter.

attaching
program

The new communication module is synched to the secure network. 

Sticker

The new communication module will now automatically and accurately track water usage. 

Arrive

A Saskatoon Water worker arrives at an appointment to install the AMI communication module.

puck

The old scan pad (small black puck) will be replaced with a new communication module. 

Wiring

Inside wiring is changed on the water meter.

attaching
program

The new communication module is synched to the secure network. 

Sticker

The new communication module will now automatically and accurately track water usage. 

Related Documents

First Letter to Residents 173.01 KB
Second Letter to Residents75.47 KB
Third Letter to Residents 50.45 KB
RF Safety379.71 KB

Related Pages

  • My Utility Account
  • Water Meters
  • Bill Delivery Preference
  • Be Water Wise

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Saskatoon, SK
Canada
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