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Service Saskatoon

We’re working towards an approach to delivering our services that will help citizens connect to the answers and information you need from us  – quickly, simply and seamlessly.

This model of citizen service – called Service Saskatoon – is a City-wide shift in how we will deliver front line service, respond to requests and improve services into the future. It won’t be easy and it won’t happen overnight, but work is already underway. A team has been created to build and implement our new model, focused on its four key pillars: Citizen Input, Systems, Standards and Staffing.

Learn more below and get involved. Service Saskatoon is for you and about you – we’re eager to hear your ideas and suggestions.

Watch Our Short Video

This short video explains our new service model and how we are working to improve customer service for Saskatoon citizens.

Watch our video

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Citizen Input

We will take a "citizen first" approach to the design and delivery of services.

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We will ensure dedicated customer service staff are trained, equipped and ready to respond.

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We will make it easier for citizens to access information, request services and track our progress from start to finish.

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Quality and consistent service to every citizen, every time.

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