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COVID-19 Response: Utility Services Financial Relief & Flexibility

To offer assistance and best service to citizens experiencing the effects of the economic impact due to the COVID-19 pandemic, the City remains committed to providing increased flexibility and working with customers who have outstanding utility arrears balance on their account by offering a flexible and personalized repayment plan. For more information on this plan, please email or call 306-975-2405.

Utility Services

On November 23, City Councillors voted in favour of a 10 per cent rebate to all Saskatoon Light & Power (SL&P) customers starting December 1, 2020. City Council will provide formal approval at its meeting November 30. The rebate for Saskatchewan customers is part of the provincial government’s plan to support economic recovery due to the impact of COVID-19.

  • The rebate will appear as a separate line item on the utility bill as the ‘Saskatchewan Economic Recovery Rebate’ and will be based on power consumed between December 1, 2020 and November 30, 2021.
  • The 10 per cent rebate will be applied monthly to the total electrical charge that includes Monthly Service charges, Cost per kwh, and Demand. The GST, PST, Carbon Charge and the Municipal Surcharge are not eligible for the rebate and tax calculations remain the same.
  • Where SaskPower separates their surcharge from the electric charge on its utility bill, the City includes the Municipal Surcharge within its electric rates as one charge. Therefore, the 10 per cent rebate will not apply to this portion of a SL&P customer’s bill.

The City of Saskatoon typically matches its utility rates to be in line with SaskPower as residents throughout Saskatoon are on both utility services.

Where possible, Corporate Revenue Customer Service staff continue to work with the City’s utility customers regarding personal payment arrangements so as not to leave any utility customers in a difficult financial situation during these challenging times. This includes delaying disconnections to help ensure all homes have access to water, allowing for proper hand-washing and personal hygiene.

The City continues to generate utility bill reminders and other related notices for customers who are in arrears to keep them informed of their current situation.

Have utility-related questions? Please call our Revenue Customer Service Representatives at 306-975-2400. We understand and will work with you.

My Utility Account allows you to:

  • View your current Utility Account Summary
  • View your Utility Consumption Summary and detailed Utility Consumption and Charges
  • View your Utility Payments and Credits
  • Review your Equalized Payment Plan

 2020 Water and Wastewater Utility Rates
 2021 Electrical Rates for Saskatoon Light & Power Customers