CITY-WIDE NOTIFYNOW SYSTEM TEST DECLARED A SUCCESS
Starting at 9:00 a.m. on Wednesday, May 7, 2014, Saskatoon’s Emergency Measures Organization (EMO) tested the entire database of the NotifyNOW system. Data collected during the test indicated that by 11:25 a.m. more than 14,000 people confirmed they had received the message by either replying to the text message or email, or by pressing 1 on their phone.
The Saskatoon EMO appreciates everyone’s participation and feedback on the test including media assistance in getting the word out that a test would be happening. EMO received many positive phone calls following the test, including ones from people stating they were expecting a phone call.
“When an emergency happens, we need to know the system works and works well. The best way to prepare for an emergency is to do a test like this, identify possible kinks in the system and then solve them,” says Ray Unrau, Director of Emergency Planning. “We got lots of good feedback from residents and we can’t thank everyone enough for their participation.”
On Wednesday morning we were able to test the system in a non-emergency situation to make sure that the infrastructure was in place to distribute a large number of notifications. In this area as well, the test was successful and SaskTel infrastructure was able to handle the volume of calls generated by the system.
This was our first ever test of the NotifyNOW system and as expected there were a number of lessons to be learned. Some of those lessons are about the call display for telephone calls needs to be a trusted and distinctive name or number and that we need to continue our outreach to ensure entered contact information is correct. As always, emergency preparedness education will continue throughout the City, and will incorporation information about NotifyNOW.
The Saskatoon EMO would like to remind residents to consider whether they received the notification in the best possible way. For instance, if you are often gone from home for long periods of time, receiving emergency notification on your landline may not be the most effective way for the City of Saskatoon to reach you during an emergency. By signing up, residents can customize how they receive messages to ensure that they are notified as soon as possible. Residents can sign-up by going to saskatoon.ca, clicking on the NotifyNOW logo and completing the sign up process. NotifyNOW allows you to enter up to 10 methods of contact and up to 10 addresses that you would like to receive emergency notifications about, for example your child’s school or elderly parents home. For step by step information about how to sign up please go to: http://www.youtube.com/watch?v=Qak-iNP8J_8&feature=youtu.be
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