Governance and Priorities Committee Decisions in Brief

7.2.1 2017 Business Plan and Budget Process

Decision

*There were two reports under this item – 2016 Civic Services Survey and Public Engagement Results. The Committee referred both to the 2017 Business Plan and Budget deliberations.

Additional Information

*The 2016 Civic Services Survey and public engagement activities help shape the City’s 2017 Business Plan and Budget.
*This year’s Civic Services Survey shows overall satisfaction with the level of services provided by the City remains high and is significantly higher than in 2013. Since 2013, overall satisfaction increased by 5% for telephone respondents and 10% for online respondents.
*When the results of all engagement initiatives are combined, citizens generally support increases in service levels or an increase in spending on road maintenance. Besides road maintenance, there is also support for increases for affordable housing, transit, snow and ice management, and traffic management.