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Reminder: Some online services will be unavailable on the City’s website starting at 7:00 a.m. Friday, July 22

For immediate release: July 21, 2022 - 7:17am

This weekend, the City will perform an upgrade to a major IT system starting at 7:00 a.m. Friday, July 22 until midnight, Sunday, July 24. As a result, some online services and or applications on the City’s website may not be available over the upgrade timeframe.

What residents can expect during the IT upgrade timeframe:

A blue alert banner will appear on the homepage of the City’s website and affected web pages will show a yellow alert box indicating possible online service disruption.

Several online services will function as read-only or have interrupted service:

  • Utility customers will still be able to view their bill and data but will be unable to connect to their login or set up a new account; meter reads and switching to digital eBill will be unavailable
  • Home-based and Commercial business licenses, Subdivision applications and the building and plumbing permit archival search will be unavailable
  • Electronic Property Tax Search Certificate (EPTSC) will be unavailable
  • User Profile on will be unavailable for set-up

The City apologizes for these online service disruptions as we upgrade our technology to serve you better.

Thank you, residents, for your patience while this necessary IT upgrade is carried out.

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