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2018 Saskatoon Strides Report showcases City’s ongoing commitment to service improvements, efficiencies and continuous improvement

For immediate release: June 17, 2019 - 9:58am
ST19-479

The City’s commitments to explore new ways to improve service to residents, increase savings for the corporation and grow Saskatoon in a sustainable way are highlighted in the 2018 Saskatoon Strides Report on Service, Savings & Sustainability.

“The annual Strides report showcases the progress our City’s teams’ continue to make, and how our culture of continuous improvement is embedded into everything we do,” says Dan Willems, Interim Chief Strategy and Transformation Officer. “I’m very proud of our employees and the work they accomplished in 2018. Our teams continued to look at finding new ways of doing business to avoid future costs, and to create new efficiencies in our everyday work – their efforts lower our costs, save us time, and allow us to better deliver our services to citizens.”

2018 Strides Report Highlights:

  • Through continuous improvement initiatives, the City realized $1.82 million in savings, with federal grant funding approved for $1.84 million.
  • Saskatoon Land delivered $21.3 million in total financial returns, with $2.5 million contributed to the City’s General Revenue.
  • Sustainability programs diverted over 28,400 tonnes of waste from the landfill.
  • The City received numerous local and national awards and recognition, notably another ‘AAA’/Stable credit rating from S & P Global Rating Services, and a Gold Infrastructure Award for the Bridging to Tomorrow Project.
  • The City hosted and participated in a wide variety of Indigenous initiatives in response to the Truth & Reconciliation Commission’s (TRC’s) Calls to Action, and was awarded the Peacemaker Award for an ongoing commitment to mediation and conflict resolution within our community.
  • Service Saskatoon continued to instill a culture of high-quality, citizen-focused service, improving how the City delivers front-line service and promptly connects citizens to the answers and information they need.

“We will continue to improve our processes to deliver excellent customer service. Our teams’ remain committed to finding additional efficiencies through creative solutions and new corporate-wide initiatives,” adds Willems.

The report also includes kudos from residents, Saskatoon Transit’s service improvements and Indigenous initiatives the City undertook in response to the TRC’s Calls to Action.

Find the full report and details on the financial savings and project initiatives on saskatoon.ca. The Strides report will be presented to the Governance and Priorities Committee Monday, June 17, 2019.