City Launches New Report a Traffic Issue Online Map
In keeping with the City of Saskatoon’s strategic goal of continuous improvement, a new online tool has been launched that will allow residents to report traffic related concerns more accurately and efficiently. The new online interactive map provides citizens with the opportunity to report a traffic issue or concern associated with traffic, road signage/signals and safety on any Saskatoon street.
“The Report a Traffic Issue map is designed to replace the previous method of reporting, an online survey that linked to the City website,” says Angela Gardiner, Director of Transportation. “Residents can now pin point the exact location of the issue they are reporting and provide more details, including adding a photo, which will help engineers to investigate the concern.”
Similar to the City’s Report a Pothole Map, residents find the correct location, place a dot on the map and follow the prompts to report an issue. There are nine traffic issue categories to choose from including cycling safety, back lanes, pedestrian safety, road construction, shortcutting traffic, speeding, signage, traffic delays or congestion and walkways.
The application allows a user to add an image and provide an explanation of the issue they are reporting in an open comment box. Once submitted, the user is provided with a Request ID number that can be used for follow up with the Transportation Division. A customer service representative will respond to map users on their reported issues within 2 business days.
The one difference between this application and the pothole map is, once a report is submitted on the Report a Traffic Issue Map , the red point will no longer display on the public facing map. It will however continue to show up on the internal facing map referenced by City engineers. This is designed so other residents are not deterred from making a report by thinking an issue has already been reported. Duplicate reports of the same issue by multiple residents will help Transportation engineers determine the priority of the issue.
“This new online tool will streamline processes and allow for greater efficiencies in tracking and dealing with concerns in a timely and effective manner,” says Gardiner. “We will also be able to use the data to assess any developing trends that emerge.”
The City’s Transportation Division addresses traffic concerns in residential areas through the Neighbourhood Traffic Review process where appropriate. Otherwise, concerns are investigated on a case-by-case basis and action depends on engineering assessment and funding levels.
The Report a Traffic Issue Map is available on a desktop browser, smart phone or tablet device. To access the map please visit saskatoon.ca/TrafficIssuesMap