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COVID-19: service updates, reminders

For immediate release: March 27, 2020 - 1:31pm
FR20-1130

We are constantly reassessing developments to ensure the safety and well-being of staff and citizens and how the City delivers public services during the COVID-19 pandemic.

2020 Property Tax

The City is committed to providing increased flexibility and immediate short-term relief for your 2020 Property Tax payment.  On your notice, your 2020 Property Tax due date will still show as June 30, 2020.

However:

  • The City is extending a three-month grace period to provide you with additional time to pay your 2020 Property Tax.
  • You will not incur any late payment penalties on your 2020 Property Tax if you pay the full amount due by September 30, 2020.

TIPPS Customers

  • If you are a TIPPS customer currently paying your 2020 Property Tax over 12-equal monthly installments, you may request to be removed from TIPPS at any time should you require immediate, short-term financial relief without incurring a penalty. Your full property tax amount will then be due by September 30, 2020. 

To cancel your participation in TIPPS:  Please contact us via email with your property roll#, address and ownership name and your request to be removed from TIPPS.

We would like to answer your property tax-related questions; we understand and will work with you. If you have further property tax-related questions, our Corporate Revenue Customer Service Representatives can assist you at 306-975-2400. 

Utility Services & Payments

The City will continue to bill for utility services as normal. However, to best serve customers in these extraordinary times, the City has made the following changes to current utility collections activities:

  1. Utility disconnections due to arrears will be suspended until September 30, 2020;
  2. Late payment charges will be suspended on all utility accounts until September 30, 2020; and
  3. We will continue to generate utility bill reminders and other related notices for customers who are in arrears to keep them informed of their current situation.

These measures are aimed at providing financial relief for customers who may not be able to afford to pay their bills on time.  By suspending late payment charges, utility customers will have the option to delay bill payments without putting themselves in additional financial hardship. 

City staff will continue to work with utility customers about payment arrangements, so customers are not left in a difficult future financial situation. Delaying disconnections will help ensure that all homes have access to water, allowing for proper hand-washing and personal hygiene.
Have other utility-related questions? Please call our Revenue Customer Service Representatives at 306-975-2400. We understand and will work with you.

Saskatoon Forestry Farm Park & Zoo

The Zoo will remain closed until further notice. During this closure, the Zoo Keepers will be on-site to ensure the health of our animals.

The park remains open, but the play structure is closed. Visitors must maintain a safe, two-metre (six feet) physical distance away from others in the park. Consider outings by yourself or with just one other person at the appropriate distance.

As a CAZA accredited Zoo, the Saskatoon Forestry Farm Park & Zoo will be reviewing all funding support options.

Updates will continue to be provided at saskatoon.ca/covid-19