DECEMBER 4TH notifynow TEST A SUCCESS

The notifynow test run by Saskatoon’s Emergency Measures Organization was a success based on the feedback from residents and the system data generated. Residents called with questions about the test but in many instances recognized that notifynow is an important life safety service which will be tested twice a year and used to notify them of important emergencies in their neighbourhood.

Since our last test about 6,000 residents of Saskatoon have signed up to specifically choose how they would like to be contacted in an emergency. Thursday’s test indicated that our database is over 90% accurate and plans are in place to improve that percentage. This time we were able to contact the 99,159 persons listed in the database within 50 minutes. Practically this means that we would be able to send a critical life safety notification to an entire neighbourhood within approximately two minutes.

Any well-run test is an opportunity for the organizers to learn and make improvements. Our initial test in May of 2014 was to over 93,000 phone numbers or email addresses and took more than 2.5 hours. This time the test was completed in approximately 50 minutes because we slowed the system down to an acceptable level for the provincial telephone system and did not allow the notifynow to leave a voice message. In a critical life safety emergency the system will leave a message.

It is important that residents recognize notifynow as a life safety notification system and are prepared to take the necessary actions to protect their safety.

From an emergency management perspective it is equally important that residents realize that they need to take the time to confirm that they have heard the message. If a contact point hung up before confirming that they listened to the message (in this case pressing 1) or do not reply to the text message or email, the system will continue to try to reach them. In an emergency every life is important and we need to be able to confirm who has received the information and which homes we need to continue to try to reach.

Notifynow is not a news service; it is a life safety service that will rapidly send critical life safety messages to citizens who would potentially be affected so they can take appropriate actions.