SATISFACTION IMPROVES, ROADS PRIORITY: 2014 CIVIC SERVICES SURVEY
Saskatoon Citizens are more satisfied with the overall services provided by the City than they were last year, according to the 2014 Civic Services Survey. Specifically, 86% of telephone respondents and 79% of respondents online said they are satisfied or very satisfied compared to 83% and 73% respectively in 2013.
“Not only has citizen satisfaction increased, we are pleased to see that the perception of quality of life in Saskatoon remains high”, says Catherine Gryba, General Manager of the Corporate Performance Department.
Roads remain the number one issue among Saskatoon citizens who participated in the 2014 Civic Services Survey. The annual survey shows 37% of phone respondents and 19% of online respondents feel that roads should stay at the top of the City’s priority list.
“The Annual Civic Services Survey plays a very important role in key decision making and investing in what matters to citizens,” Gryba says. “For example, Saskatoon’s 2014 Road Plan and Building Better Roads campaign is a result of feedback from last year. Now we’re in the middle of the most aggressive program of road work in this community’s history.”
“More than $50 million will be spent on Saskatoon roads this year; that’s 47% more than was spent in 2013. This investment is already paying off by the notable increase in citizen satisfaction with snow and ice road maintenance, and maintenance of major roadways and freeways”, Gryba says. In comparison to last year, there has been a notable increase in satisfaction with traffic management, and planning for growth and development.
Other highlights of the 2014 Civic Services Survey include:
- Services rated of the highest importance include: quality of drinking water, repair of water main breaks, maintenance of major roadways and freeways, fire protection, and police services.
- The services that received the highest rating for performance include: quality of drinking water, fire protection, electrical services reliability, garbage collection, and police services.
- Respondents were divided with just over half showing support to a question specifically related to an $8.00 monthly charge to have snow removed from residential streets after it has been ploughed to the side.
- The City’s website continues to be an important information tool for citizens.
A total of 500 surveys were completed via telephone and 801 surveys were completed online between May 20th and June 3rd, 2014. View the City of Saskatoon Annual Civic Services Survey in its entirety at www.saskatoon.ca.
The telephone survey is considered accurate within 4.4 percentage points 19 times out of 20. A margin of error for the online study is not applicable because online research is considered a non-random sampling technique.
For more City of Saskatoon Public Service Announcements, News Releases, Traffic Detours and Service Alerts, visit www.saskatoon.ca or connect with the City of Saskatoon on Twitter and Facebook.