WATER MAIN BREAKS LESS FREQUENT: MOST REPAIRS WITHIN 48 HOURS

Water main breaks are back to normal rates for this time of year and we are back to repairing these locations and restoring water service within one to two days.  Saskatoon typically experiences one-two per day during the winter months, but between February 28 and March 14, there were about five or more per day, with one day up to 15!  There have been 175 water main breaks since January 1, compared to 89 last year at this time.  The record number (in the last 19 years) of breaks for the same date was 191 in 1996; followed by 164 in 2003. 

The main cause of the increase in water main breaks was the extended, extreme cold weather that caused ground frost to develop at 9-10 feet, where the underground pipes are located.  The shifting that occurs with frost put pressure on the pipes, causing weaker points to break.  Even though the weather was warmer, the frost is still in the ground at those deep levels. 

Frozen Connections
While water main breaks have slowed down, there is still a number of frozen water connections occurring.  If your water does not turn on, it could be an issue in the portion of the pipe that provides water service to the home from the main line.  This involves City staff inspecting the location to determine where the line is frozen which there is currently a queue of 24 to 48 hours.  Once it’s determined if the break is within the property or the City’s right-of-way, the thawing, if possible, can be scheduled.  In many cases, we can arrange temporary water service using the neighbours’ connection. In some cases, the frozen connection is within the building or under the foundation and we provide advice and support to the owner to have the lines defrosted.  To help prevent this, we recommend making sure the pipes are well-insulated, including the portion at the outside walls of your home.

Temporary Water
We empathize with residents and businesses without water service.  We can normally provide water trailers within 8 hours for areas affected by a water main break.  Residents without water service due to a frozen connection may also access drinking water from the water trailers.

Water Trailers are currently parked at the following locations:
340 Russell Road
2616 Woodward Avenue
830 Avenue B North
613 Salloum Crescent

If the water trailer is empty please call Customer Service 24/7 at 306-975-2476.

We are pleased to be able to offer free admission for residents who are experiencing a water outage due to a water main break or frozen water connection to use the shower facilities at the City Leisure Centre closest to them. They will require identification or a recent utility bill showing their address, which will be compared to list of homes affected by a water outage.

Water service is currently off at the following locations due to water main breaks:
612 Spadina Crescent East
335 Russell Road
2606 Woodward Avenue
234 Benesh Crescent

Be prepared
Every home should have an emergency preparedness plan for any time of the year, not just for water outage. Residents in areas where water main breaks have occurred in the past few years, including neighbourhoods adjacent to current water main breaks, are encouraged to be prepared by having extra drinking water stored as a precaution. It is recommended to have a 72-hour supply of water on hand for drinking and cooking equal to 3.8 litres (one gallon) per person or pet per day. Find Emergency Home Preparedness Plan information, along with videos and tips on the Saskatoon Fire Department's Emergency Measure Operation's website.

If you are affected by a water outage and have any questions, or to report a water main break 24/7, please call Customer Service at 306-975-2476 or learn more about Water Main Breaks and Repairs.

For more City of Saskatoon Public Service Announcements, News Releases, Traffic Detours and Service Alerts, visit www.saskatoon.ca or connect with the City of Saskatoon on Twitter and Facebook from the links at saskatoon.ca.