News Releases

Saskatoon residents report high levels of satisfaction with City services and their quality of life, two separate public surveys show.

“We’re glad to see that even in light of the pandemic, a healthy majority of those surveyed told us they continue to enjoy a good quality of life and are satisfied with the services the City provides for the community,” says Carla Blumers, Director of Communications and Public Engagement. 

Results of the 2021 Citizen Satisfaction & Performance Survey and the 2021 Performance, Priorities & Preferences Survey will be presented to the Governance and Priorities Committee at its meeting Monday, October 18. The surveys were conducted by Forum Research Inc. this past spring and summer, respectively, and each included a telephone survey, an online panel and an open survey link available to the public on the city website. The results of the telephone and online panel for both surveys are reliable and representative of the population due to the random selection process. When compared to the 2016 Canadian Census, this sample is reflective of the Saskatoon population, based on age and gender.

“After all that we’ve been through in the last few years, it’s encouraging to see that while we know that there are still areas to improve upon, overall, Saskatoon citizens continue to be satisfied with their quality of life, services, and the handling of and communications throughout the pandemic,” says Mayor Charlie Clark. “This speaks not only to City of Saskatoon staff, but to the community as a whole for their contributions in making Saskatoon a great place to live. The results of these surveys are a testament to the ability of our staff and City to adapt in an increasingly changing world.”

Results

Citizen Satisfaction & Performance

Telephone and online panel respondents of the Citizen Satisfaction & Performance Survey identify COVID-19 as the single most important issue facing the City of Saskatoon. This is followed by public safety/crime/policing, road maintenance, and taxes. Of note over the last several years, the mention of road construction has steadily diminished as a most important issue.

While half of respondents indicate COVID-19 has affected satisfaction with the quality of services the City of Saskatoon offers, 88% of telephone and 87% of online panel respondents express overall satisfaction with the quality of services provided by the City of Saskatoon.

City communications receive a strong endorsement with 85% of telephone and 71% of online panel respondents reporting the City provides timely and helpful information on impacts to civic services during the pandemic. And three-quarters of respondents (78% telephone and 73% online panel respondents) indicate the City provides a safe environment to access City facilities and services as the pandemic has allowed. When asked about the quality of City communications, 80% of telephone and 87% of online respondents indicate they are satisfied with them.

Turning to public engagement, 76% of telephone and 77% of online panel respondents say the City provides meaningful opportunities to participate in public engagement opportunities. Evaluations related to five areas of customer service improved significantly from 2018, particularly when it comes to providing consistent and reliable information.

Respondents overwhelmingly agree (91% telephone and 90% online panel) the City is effectively providing online services. Approximately one in three respondents (36% of telephone respondents and 32% of online panel respondents) feel that a combination of property tax and user fee increases is the best approach to balancing the budget.

Civic Services, Priorities & Preferences

Overall satisfaction remains the same or higher since 2018 for many of the 29 civic services included in the survey. Survey participants note their highest level of satisfaction with the City’s performance in each of the below areas of service as follows:

Transportation & Utilities:

1. reliability of electrical services
2. quality of drinking water
3. speed of water main break repairs

Community & Public Services:

1. fire protection
2. maintenance of city parks
3. police services

Waste Management:

1. garbage collection
2. recycling collection
3. landfill services

Recreation & Culture:

1. indoor leisure centres
2. outdoor sports fields
3. paddling pools & spray parks

Telephone and online panel respondents note they would like to see the City’s existing performance improve in the areas of:

• snow & ice road maintenance
• major road and freeway maintenance
• traffic management
• neighbourhood street maintenance
• accessibility of infrastructure for people with disabilities
• planning for growth and development

The top three areas that telephone and online panel respondents indicate they would like to see the City provide more services for are:

• affordable housing
• road maintenance
• snow and ice management

“City of Saskatoon employees deserve great credit for the increased approval in communications and customer service,” Mayor Clark says. “We’ve seen employees become more adaptable than ever imagined in the last two years. This has allowed them to engage with residents in new ways as well as create more efficient ways to provide services. Participation from residents in these surveys is critical to highlight areas of strength, but also areas where improvement is still needed to deliver the results our residents come to expect. The lessons learned will allow the City of Saskatoon to better meet the expectations of residents now and in the years to come.”

The City of Saskatoon will use the results to inform decisions related to strategic priorities, budgeting, and service delivery, as well as to highlight opportunities for continuous improvement.

Previously scheduled to be conducted in 2020, both surveys were postponed due to the COVID-19 pandemic. Moving forward, each survey will be conducted separately every year on a rotating basis. In 2022, the Civic Satisfaction & Performance survey will be conducted. In 2023, the Civic Services Service: Performance, Priorities & Preferences will be conducted.

Full summaries and the detailed results of both the Civic Satisfaction & Performance Survey and the Civic Services Performance, Priorities & Preferences Survey can be found on the City of Saskatoon website at https://www.saskatoon.ca/engage/2021-civic-surveys.

• Wallet cards received at time of immunization
• A printed copy of your MySaskHealthRecord vaccine certificate (with or without a QR code) or a ‘screenshot’ of your vaccine certificate (with or without a QR code) saved to your device
• A COVID-19 vaccine printout from Saskatchewan Health Authority Public Health
• A QR code/MySaskHealthRecord vaccine certificate uploaded to SK Vax Wallet app which will is available free from Google Play or Apple App stores
• Official proof of vaccine documents from other governments

The Saskatchewan Health Authority and the City of Saskatoon would like make you aware that we are seeing increased COVID-19 activity in the City of Saskatoon, in addition to the rest of Saskatchewan.

We are asking everyone to be extra vigilant. Protect yourself and your family at all times during the pandemic by following all public health recommendations and ensuring you do your part to stop the spread.

As we approach the upcoming long weekend, we also ask that you keep your festivities small and defer all interactions with others if you feel any symptoms compatible with COVID-19.

When making travel plans with your family, we remind you to consider whether or not your travel is truly essential. This includes travel within or outside of our province or outside of Canada. We are seeing a number of outbreaks declared throughout our province, and in other jurisdictions, putting everyone at increased risk of potential exposure to COVID with non-essential travel playing a role.

As the public health situation across Saskatchewan continues to evolve, the one constant is the need to maintain a united effort to keep our communities safe. We are all doing our part, and it is truly remarkable to see the work that can be accomplished when we work together to prevent COVID-19 infections within our daily bubbles at school, home, work and other recreation and social activities.

With that, we are asking that you keep a close eye on how big your bubble has actually become as you have increased your activities. As the risk of local transmission increases, now is the time to reset your household and reduce the risk to those who matter most to you.

We are all now part of other cohorts: in the workplace, at school, and at extracurricular and social activities. Observing the necessary public health guidance in each of these settings and keeping our close contact list short is a vital step in reducing the risk of COVID-19 transmission.

Please remember the following:

• Your extended household is the people you can hug and touch, or those who can become part of your daily and weekly routines. This should be 15 people or less. Ideally, it is only members of your direct household.
• Assess your extended household. Does it include children in school settings, school staff, essential employees, or vulnerable populations like seniors or those with underlying health conditions? Consider that all of your contacts are now their contacts, too.
• In the event that you are required to provide your activities and contacts as part of a public health contact investigation, can you name all those individuals you have come into close contact with over the last two weeks? If you cannot, adjust your routines and close contacts.
• Stay home from all activities and workplaces even if you are experiencing even mild symptoms.

Symptoms include: fever, cough, headache, muscle and/or joint aches and pains, sore throat, chills, runny nose, nasal congestion, conjunctivitis, dizziness, fatigue, nausea/vomiting, diarrhea, loss of appetite (difficulty feeding for children), loss of sense of taste or smell, shortness of breath, and difficulty breathing. An online self-assessment is available at www.Saskatchewan.ca/COVID19 

It is also important to continue self-screening; enhanced hand hygiene; masking when physical distancing cannot be maintained; and cohorting (or grouping).

The Health Canada COVID Alert app is available to all Saskatchewan residents at no cost in the Apple and Google Play app store. The app is another tool available to help prevent the transmission of COVID-19 by letting people know of possible exposures without sharing any personal information.

From the onset of the COVID-19 outbreak, every action we have taken has been based on the principle of keeping our community safe. Clearly, we all have an important role to play.

Please keep yourself personally informed by regularly visiting the Government of Saskatchewan’s website for the latest information on COVID, including safety guidelines at www.Saskatchewan.ca/COVID19.

Thank-you for all you are doing to keep Saskatoon safe. Please visit Saskatoon.ca/covid-19 for updates on changes to City programs and services. 

Since the announcement on September 15, 2020, of a confirmed case of Dutch elm disease (DED) in a tree near Saskatoon’s Montgomery neighbourhood, the City has been actively implementing the DED Response Plan which has included:

• Immediate removal of the positive tree
• ​Disposal of the infected tree at the City landfill
• Sampling of adjacent trees
• Surveillance and testing of private and public trees in the surrounding area including Montgomery, Fairhaven, Meadowgreen and South Industrial areas, with an intensive search for elm material and other sources of infection 

During their search, inspectors have issued 71 infraction notices (46 of which contained elm firewood), removed over 13,000 kilograms of elm wood from private property, and sampled an additional 20 trees with so far no additional positive test results from the lab. Inspectors have also found several instances where wood was moved from elsewhere with elm bark beetle activity in the wood.

“We would like to remind residents that the most effective management strategy for DED is to not transport or store elm wood,” says Jeff Boone, City Entomologist. “Infected firewood is the most likely way that DED would be brought into Saskatoon.”

Residents can help prevent DED by:

• Not pruning elms during the provincial pruning ban (April 1 to August 31)
• ​Not storing or transporting any elm firewood – provincial regulations prohibit the storing or transporting of elm firewood
• Always dispose of any elm wood at the City Landfill

The DED Response Plan will continue in the spring and summer of 2021 and will focus on searching for symptomatic trees to confirm that the disease has not spread.

For more information on DED, visit saskatoon.ca/dutchelmdisease.

The Spadina Lift Station, on the west shore of the South Saskatchewan River, is nearing the end of its service life. Construction on a new lift station is now underway on the same site.

“We rely on the existing Spadina Lift Station to transport about sixty per-cent of Saskatoon’s wastewater from the sanitary sewer system to the Wastewater Treatment Plant,” says Russ Munro, Director of Saskatoon Water. “The lift station is more than seventy years old and has reached a point where major modifications would ne necessary for it to keep up with growing capacity. It is more cost effective to build a new one.”

The City is grateful for its funding partnership with the Government of Canada and the Government of Saskatchewan to help make this project a reality. Under the Investing in Canada Infrastructure Program, the Government of Canada will fund up to $7.2 million toward the Spadina Lift Station project and the Government of Saskatchewan will contribute up to $5,999,400. The remainder of the $18 million project will be funded by the City of Saskatoon, along with any additional costs.

A second building on the same site was completed in 2016 and serves as a bypass lift station. It operates whenever the primary lift station can not meet the flow demand. Unlike the existing lift station, it will not be demolished and will remain in use following completion of the new lift station.

Beginning on Tuesday, October 12, 2021, the Meewasin Trail next to the lift station site will be closed and trail users will be detoured onto a temporary trail (see map). The original trail will reopen once construction is complete in 2023.  

For more information about the project and to see a map of the construction site and temporary trail detour, visit saskatoon.ca/liftstation.