Metering System Improves Accuracy for City Electricity & Water Customers

The City’s new Advanced Metering Infrastructure (AMI) system was activated in July for Saskatoon Light & Power and Saskatoon Water customers that have been connected. Meter replacements and water module installations are still underway; however, approximately 42,000 electricity customers and 4,500 water customers are now being charged using actual consumption on their monthly utility bill.

“Our customers can now use this timely, real data to understand how much electricity and water they use,” says Kevin Hudson, Manager of Metering and Sustainable Electricity for Saskatoon Light & Power. “As they make changes to reduce electricity and water consumption, customers can track the usage on their utility bills and save money.”                                                                                                          

The benefits of the new metering system:

• Opportunity to track and understand how much electricity and water is being used so changes can be made to save money;
• Early warning signs of an issue with an appliance or leaking plumbing when irregular usage is recorded; and
• No requirements to provide access to their property for regular meter reading and tenancy changes, or submit actual meter-reads because they will be done remotely.

The City’s new model of citizen service – called Service Saskatoon – is a City-wide shift in how we will deliver front line service, respond to requests and improve services into the future. As part of our Service Saskatoon model, the transition from manual meter-reading to AMI allows us to improve the quality of service to our customers now and into the future.

“In the years ahead, we will be able to use data transmitted by the meters to see where power issues or outages are occurring, which will result in faster response and restoration times,” says Hudson. “And, more importantly, better electrical and water service for residents.”

The City has been installing smart electricity meters since 2008 and is expecting to have all customers converted to the new system by the end of 2017. Water meter and communications module installations started in May 2016, by neighbourhood. Over the next three years, water customers will receive a letter from Saskatoon Water, advising when they can go online to book their appointment.

Learn more about the AMI system for both electricity and water customers at saskatoon.ca.