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COMMONLY ASKED QUESTIONS: BLACK CART TRACKING SYSTEM
May 8, 2014 - 12:00pm
Since the City of Saskatoon last week told residents about the new initiative to track our garbage collections by attaching barcode tags to black bins, people have come forward with a number of questions about the program.
We’d like to take some time to further explain the taxpayer savings we hope to achieve, how the tags will be used and why we believe they make sense for our community.
Each tag contains a barcode for our trucks to scan on collection day. The barcode links a resident’s garbage cart with their address and nothing more. The tags are similar to those used to confirm blue cart collection of recycling.
These little tags will make a big difference in how we provide residents with this essential service:
Better Service – Your assigned tag and barcode will confirm when your cart has been emptied, helping us avoid missed collections — estimated to cost Saskatoon taxpayers $155,000 a year as garbage trucks circle back to collect from locations where citizens may have a collection issue. Confirming collection times and taking pictures of collection issues will help in the education process and reduce inefficiency.
Cart Maintenance – We will be able to track and record carts that require repair or replacement, ensuring that your black garbage cart is always ready for use.
Cost Savings – Improved tracking of garbage carts is expected to save taxpayers many more thousands per year by reducing fuel and labour costs. All together, these savings and eliminated missed collections are expected to save taxpayers about $200,000 a year.
While the Garbage Service Verification system will cost $1.2 million, this up-front cost will be paid back within 6 to 7 years from productivity and fuel savings and then continue to generate about $200,000 back to the City each year in savings after that.
So, thanks to these tags and barcodes, we have a new tool to improve service, collect waste more efficiently and save money for both residents and the City.
Commonly Asked Questions:
You say the tag keeps track of my garbage pick-ups. Does it record any other information?
No. The tag connects an individual cart to its assigned residence. That’s it.
Is the City doing this so it can it weigh my Garbage?
No. The rationale for tagging bins is to provide benefits such as cost savings, service efficiencies, and enhanced customer service for individuals and taxpayers. There is no Council direction to make this kind of change at this time or to weigh garbage from each home.
Okay, so how do the barcodes work?
The technology is similar to the electronic swipe cards many people use to access offices or buildings. On collection day, the truck’s barcode reader will scan the tag from the garbage cart and record that the collection has been successful. This information will be logged in our customer service database.
Barcodes will also help the City in tracking repairs and replacement of carts as necessary to improve customer service when things may go wrong with containers.
When will a tag get applied to my garbage cart?
Crews started applying tags to garbage collection carts on May 5, and are working on a neighbourhood by neighbourhood basis. Crews work during normal work hours and plan to work on the regularly scheduled garbage collection day when carts are out for collection.
Residents will receive letters a few days before their black carts are scheduled to have the tags applied. In order to get carts tagged, the City is asking residents to make sure theirs and neighbours’ black garbage carts are out until 5 p.m. on the scheduled collection day, giving our crews time to apply the new tag to the cart.
Please visit saskatoonrecycles.ca or call (306) 975-2486
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