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Saskatoon residents report high levels of satisfaction with City services and their quality of life, two separate public surveys show.

“We’re glad to see that even in light of the pandemic, a healthy majority of those surveyed told us they continue to enjoy a good quality of life and are satisfied with the services the City provides for the community,” says Carla Blumers, Director of Communications and Public Engagement. 

Results of the 2021 Citizen Satisfaction & Performance Survey and the 2021 Performance, Priorities & Preferences Survey will be presented to the Governance and Priorities Committee at its meeting Monday, October 18. The surveys were conducted by Forum Research Inc. this past spring and summer, respectively, and each included a telephone survey, an online panel and an open survey link available to the public on the city website. The results of the telephone and online panel for both surveys are reliable and representative of the population due to the random selection process. When compared to the 2016 Canadian Census, this sample is reflective of the Saskatoon population, based on age and gender.

“After all that we’ve been through in the last few years, it’s encouraging to see that while we know that there are still areas to improve upon, overall, Saskatoon citizens continue to be satisfied with their quality of life, services, and the handling of and communications throughout the pandemic,” says Mayor Charlie Clark. “This speaks not only to City of Saskatoon staff, but to the community as a whole for their contributions in making Saskatoon a great place to live. The results of these surveys are a testament to the ability of our staff and City to adapt in an increasingly changing world.”

Results

Citizen Satisfaction & Performance

Telephone and online panel respondents of the Citizen Satisfaction & Performance Survey identify COVID-19 as the single most important issue facing the City of Saskatoon. This is followed by public safety/crime/policing, road maintenance, and taxes. Of note over the last several years, the mention of road construction has steadily diminished as a most important issue.

While half of respondents indicate COVID-19 has affected satisfaction with the quality of services the City of Saskatoon offers, 88% of telephone and 87% of online panel respondents express overall satisfaction with the quality of services provided by the City of Saskatoon.

City communications receive a strong endorsement with 85% of telephone and 71% of online panel respondents reporting the City provides timely and helpful information on impacts to civic services during the pandemic. And three-quarters of respondents (78% telephone and 73% online panel respondents) indicate the City provides a safe environment to access City facilities and services as the pandemic has allowed. When asked about the quality of City communications, 80% of telephone and 87% of online respondents indicate they are satisfied with them.

Turning to public engagement, 76% of telephone and 77% of online panel respondents say the City provides meaningful opportunities to participate in public engagement opportunities. Evaluations related to five areas of customer service improved significantly from 2018, particularly when it comes to providing consistent and reliable information.

Respondents overwhelmingly agree (91% telephone and 90% online panel) the City is effectively providing online services. Approximately one in three respondents (36% of telephone respondents and 32% of online panel respondents) feel that a combination of property tax and user fee increases is the best approach to balancing the budget.

Civic Services, Priorities & Preferences

Overall satisfaction remains the same or higher since 2018 for many of the 29 civic services included in the survey. Survey participants note their highest level of satisfaction with the City’s performance in each of the below areas of service as follows:

Transportation & Utilities:

1. reliability of electrical services
2. quality of drinking water
3. speed of water main break repairs

Community & Public Services:

1. fire protection
2. maintenance of city parks
3. police services

Waste Management:

1. garbage collection
2. recycling collection
3. landfill services

Recreation & Culture:

1. indoor leisure centres
2. outdoor sports fields
3. paddling pools & spray parks

Telephone and online panel respondents note they would like to see the City’s existing performance improve in the areas of:

• snow & ice road maintenance
• major road and freeway maintenance
• traffic management
• neighbourhood street maintenance
• accessibility of infrastructure for people with disabilities
• planning for growth and development

The top three areas that telephone and online panel respondents indicate they would like to see the City provide more services for are:

• affordable housing
• road maintenance
• snow and ice management

“City of Saskatoon employees deserve great credit for the increased approval in communications and customer service,” Mayor Clark says. “We’ve seen employees become more adaptable than ever imagined in the last two years. This has allowed them to engage with residents in new ways as well as create more efficient ways to provide services. Participation from residents in these surveys is critical to highlight areas of strength, but also areas where improvement is still needed to deliver the results our residents come to expect. The lessons learned will allow the City of Saskatoon to better meet the expectations of residents now and in the years to come.”

The City of Saskatoon will use the results to inform decisions related to strategic priorities, budgeting, and service delivery, as well as to highlight opportunities for continuous improvement.

Previously scheduled to be conducted in 2020, both surveys were postponed due to the COVID-19 pandemic. Moving forward, each survey will be conducted separately every year on a rotating basis. In 2022, the Civic Satisfaction & Performance survey will be conducted. In 2023, the Civic Services Service: Performance, Priorities & Preferences will be conducted.

Full summaries and the detailed results of both the Civic Satisfaction & Performance Survey and the Civic Services Performance, Priorities & Preferences Survey can be found on the City of Saskatoon website at https://www.saskatoon.ca/engage/2021-civic-surveys.

• Wallet cards received at time of immunization
• A printed copy of your MySaskHealthRecord vaccine certificate (with or without a QR code) or a ‘screenshot’ of your vaccine certificate (with or without a QR code) saved to your device
• A COVID-19 vaccine printout from Saskatchewan Health Authority Public Health
• A QR code/MySaskHealthRecord vaccine certificate uploaded to SK Vax Wallet app which will is available free from Google Play or Apple App stores
• Official proof of vaccine documents from other governments

The Spadina Lift Station, on the west shore of the South Saskatchewan River, is nearing the end of its service life. Construction on a new lift station is now underway on the same site.

“We rely on the existing Spadina Lift Station to transport about sixty per-cent of Saskatoon’s wastewater from the sanitary sewer system to the Wastewater Treatment Plant,” says Russ Munro, Director of Saskatoon Water. “The lift station is more than seventy years old and has reached a point where major modifications would ne necessary for it to keep up with growing capacity. It is more cost effective to build a new one.”

The City is grateful for its funding partnership with the Government of Canada and the Government of Saskatchewan to help make this project a reality. Under the Investing in Canada Infrastructure Program, the Government of Canada will fund up to $7.2 million toward the Spadina Lift Station project and the Government of Saskatchewan will contribute up to $5,999,400. The remainder of the $18 million project will be funded by the City of Saskatoon, along with any additional costs.

A second building on the same site was completed in 2016 and serves as a bypass lift station. It operates whenever the primary lift station can not meet the flow demand. Unlike the existing lift station, it will not be demolished and will remain in use following completion of the new lift station.

Beginning on Tuesday, October 12, 2021, the Meewasin Trail next to the lift station site will be closed and trail users will be detoured onto a temporary trail (see map). The original trail will reopen once construction is complete in 2023.  

For more information about the project and to see a map of the construction site and temporary trail detour, visit saskatoon.ca/liftstation.

It’s time to get ready for winter at the Saskatoon Forestry Farm Park & Zoo (Zoo). Preparations for winter vary for many animals at the Zoo. For some like the bison, mountain goats and pronghorns, now is the time to start developing heavier coats in anticipation for cooler temperatures. Many animals have also been increasing their food consumption including grizzly bears Mistaya and Koda who are gearing up for their long winter sleep.

“It is always great to see the animals exhibiting their natural adaptations for the upcoming winter season,” says Zoo Manager, Jeff Mitchell. “We have already seen our grizzly bears showing familiar signs of preparing for torpor, many of our elk and caribou are already displaying full antlers and soon our arctic fox’s fur will begin to change from grey to white. These are just some of the amazing transformations that we can expect to see as we move into the fall and winter seasons.”

Mitchell notes, the grizzly bears will likely be spending more time in their dens as they begin to settle in for their long winter slumber.

Dingoes Maple and Euci will also be adjusting their daily routine soon. Once the temperature falls below minus five degrees Celsius, the dingoes will start to spend more time indoors in favour of warmer temperatures.

Kazi (KAH-zee) the snow leopard is settling into his new home at the Nutrien Ark and is ready for the cooler temperatures.

“You will not see many big changes from Kazi, as he is so well adapted for winter,” says Mitchell. “One thing you may notice is his tail may get a little fluffier, that is because snow leopards will often use their tail as a scarf or a blanket during the winter months.”

The Zoo would like to remind residents that a non-medical mask is required when accessing indoor City-operated facilities and services including the Meerkat House and washroom facilities at the Zoo. Although masks are not required in outdoor spaces, the City recommends wearing a mask throughout your visit, even while enjoying the outdoor exhibits.

The Zoo is open daily from 10 a.m. to 4 p.m., visit saskatoon.ca/zoo for more information or to plan your next visit.

The City of Saskatoon (City) and University of Saskatchewan (USask) recently collaborated on a study to see if chemicals that leach from rubber tires are entering the stormwater system. Water that enters storm drains, through snowmelt or rain runoff, flows into the South Saskatchewan River.

“Chemicals from rubber tire leachate have been associated with mortalities in Coho salmon in Washington State,” says Markus Brinkmann, USask Assistant Professor, School of Environment and Sustainability. “However, we currently don’t know the effects on wildlife in our region. The results, in what we believe is the first study of its kind in a Canadian municipality, show high readings of the tire rubber related compounds in Saskatoon’s runoff.”

The findings are a result of samples taken from snow facilities, snowmelt puddles, and about a dozen outfall sites along the South Saskatchewan River within the city in 2019 and 2020. The study indicates the high concentrations may relate to occasional but intense rainstorms in the summer and snowmelt in the winter. Both types of events can lead to significant accumulation followed by sudden flushing of tire rubber chemicals from roads into the stormwater system.

Russ Munro, Director of Saskatoon Water, says further research is required to better understand the factors driving the findings.

“This is a great example of why continued research and partnerships with institutions like the University of Saskatchewan are so important. Saskatoon Water operates within the guidelines set out by the Saskatchewan Water Security Agency and we’ll work with them to determine what next steps should be.”

Munro points to positive City initiatives already in place that are designed to protect the environment from contents within stormwater. Initiatives include the annual street sweeping program, numerous storm ponds that help reduce contaminants and manage water runoff, and the new Snow Management Facility. Melt water from the Snow Management Facility runs through an oil and grit separator into a meltwater/stormwater pond. The meltwater then enters a series of specially designed barriers before being discharged in a controlled fashion into the stormwater system. The City also participates in the Yellow Fish Road Program to educate residents about the impact communities can have on water runoff.

The study has been supported through an Engage Grant of the Natural Sciences and Engineering Research Council of Canada (NSERC). Because the risks to species of fishes and aquatic organisms in the South Saskatchewan River are unknown, the USask team has submitted a grant application to dig deeper into the mechanisms of toxicity. Another joint application from USask and the City that focuses on detection of the compounds is being prepared.

The study has been published in the peer-reviewed Environmental Science & Technology Letters.

On Monday, October 4, the Administration will present an information report to the Standing Policy Committee of Environment, Utilities and Corporate Services outlining the proposed service level and budget requirements to support the new waste diversion regulations for the Industrial, Commercial, and Institutional (ICI) Sector.

The proposal aligns and expands on a January 2020 report to City Council. The program includes administration, education, and support to improve compliance and reduce the administrative burden on businesses. The annual operating cost of $284,000 for the program services would be considered in the City’s 2022-2023 budget process later this year.

“This is a good step forward in achieving our waste reduction and diversion target,” says Angela Gardiner, General Manager of Utilities and Environment. “By implementing the necessary service levels to support these programs, we expect to divert approximately 5,400 tonnes of recyclable and organic waste from the City’s landfill every year, extending its life by approximately 5%.”

At its meeting on August 30, 2021, City Council passed Bylaw No. 9775, The Waste Amendment Bylaw, 2021. With a phased-in approach beginning in 2022, all businesses and organizations will be required to have a separate container for recycling, and those that generate food or yard waste as part of their operations will be required to have a separate organics waste container.

The full report and attachments can be found here.

Progress updates and a decision history can be found at saskatoon.ca/iciwastediversion.

• Wallet cards received at time of immunization
• A printed copy of your MySaskHealthRecord vaccine certificate (with or without a QR code) or a ‘screenshot’ of your vaccine certificate (with or without a QR code) saved to your device
• An earlier version of your MySaskHealthRecord COVID-19 vaccine certificate
• A COVID-19 vaccine printout from Saskatchewan Health Authority Public Health
• To come - A QR code/MySaskHealthRecord vaccine certificate uploaded to SK Vax Wallet app which will be available free from Google Play or Apple App stores
• Official proof of vaccine documents from other provinces may be considered

September 30th marks the first annual National Day for Truth and Reconciliation in our country’s history. Previously, Sept. 30th has been recognized as Orange Shirt Day and wearing an orange shirt continues to be one way to acknowledge the day.

The federal government created this federal statutory holiday in response to the Truth and Reconciliation Commission’s Call to Action #80: “to honour Survivors, their families, and communities, and ensure that public commemoration of the history and legacy of residential schools remains a vital component of the reconciliation process.”

The City of Saskatoon will be observing the stat to demonstrate a commitment to reconciliation and so that employees may participate in events that promote healing and awareness and reflect on the residential school legacy.

Saskatoon City Mayor, Charlie Clark says: “This is a day for all Saskatonians and Canadians to take time to honour the strength and resilience of Survivors of residential schools. We acknowledge the pain that they, and their families, have carried for generations. And we recognize that this pain was brought on by government policy and the churches that ran the residential schools.”  

He continues: “In naming these truths on this day, we must recommit to building a future that overcomes the colonial thinking that allowed residential schools and policies to be established. Instead, we must create relationships and systems based on mutual respect where every person is valued to be who they were meant to be.”

In order to establish and maintain a mutually respectful relationship between Indigenous and non-Indigenous people, the Truth and Reconciliation Commission (TRC) found that “there has to be awareness of the past, an acknowledgement of the harm that has been inflicted, atonement for the causes, and action to change behaviour.”

Melissa Cote, the City’s Director of Indigenous Initiatives says: “The impacts of residential schools are felt by generations of Indigenous families. This day is a day to honour all the children who went to residential school. We need to acknowledge that it's going to take generations to heal from the trauma and effects of residential schools. It will be hard work, but important and meaningful work that we all have the responsibility to carry out.” 

The City has been actively engaged – as a municipality, Co-Chair of Reconciliation Saskatoon, and through other community partnerships – in efforts to help raise awareness about the day and in providing opportunities to participate. This Community Calendar of Events hosted on the City website contains dozens of activities and initiatives that the City and other organizations have organized. Through its work with Reconciliation Saskatoon (City as Co-Chair), new reconciliation resources are being shared such as this Personal Commitment to Reconciliation and this Pathway for Moving Forward.

Saskatoon Transit buses and other City vehicles will be displaying orange t-shirt stencils this week. The City social media channels and website are being “painted orange”. City Hall, the Prairie Wind art installation and SaskTel Centre will light up orange Sept. 29-30. The flags on City-owned facilities will be lowered to half-mast to honour Survivors, those that never made it home, and the families impacted by residential schools.

Residential school Survivor John Merasty says this about Sept. 30th: “Don’t stay at home. We need to go out to the street on Orange Shirt Day. Maybe someone will be asking, why are you wearing this shirt and you can tell them why. The students should learn about Indian people and the struggles that they lived and they are continuing living today.”