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HELP Application Resources and Forms

HELP Applications

Ready to apply for HELP? Once you’ve read the HELP Program Guide and reviewed the eligibility criteria you can begin the application process. 

The roadmap below can help guide you through the program process. 

HELP process

Program Process

  1. Initial Application
    • Complete the Initial Online Application. We will review your application, and you will receive an email confirmation that your initial application has been approved.
  2. Energy audit, funding request and agreement signing
    • After your initial application is approved:
      1. Schedule an EnerGuide Home Energy Assessment with one of the energy advisors registered with Natural Resources Canada. 
      2. Collect contractor quotes, and specifications for the project(s) you wish to complete as recommended by the energy audit. Make sure your desired project(s) are eligible for HELP, and that they meet the minimum Energy Star and Water Sense specifications.  Check out this factsheet for tips on choosing a contractor.  
        • It is your responsibility to determine if you need a building permit. Consult your chosen contractor or review the Building & Development Permits webpage for more information. Final payments will not be made by the City unless the appropriate permits have been opened and closed.
      3. Complete the Funding Request Form Online. If you plan to pay a deposit to a contractor please include on the Project Plan Details PDF
        • Remember to submit the quotes and product specification sheets provided by your chosen contractor, and all of the EnerGuide audit documents including the Pre-retrofit EnerGuide Label (LBL), Renovation Upgrade Report (RUR), the Homeowner Information Sheet (HOIS), and the receipt of payment for your EnerGuide audit if you would like to include it in your loan amount.
        • If you are applying as a low-income household, as proof of income qualification, please submit your Notice of Assessment (NOA). We will accept your NOA from either 2019, 2020 or 2021 (whichever year is the lowest income).
        • Note that all upfront deposits paid to contractors are the responsibility of the homeowner.
      4. After reviewing your funding request, the City will send you a HELP Deferral Agreement for you to review and sign. This agreement must be signed by both the City and the participant before any work begins. Deposits paid prior to the Deferral Agreement being signed will not be eligible for reimbursement. 
  3. Installment request (optional)
    • If your estimated total project cost is over $20,000 and your project includes multiple home upgrades done by a contractor, your project could be eligible for an installment payment.   
    • To request an installment payment, collect the final invoices for completed work and complete the Installment Request Form. 
  4. Project completion
    • Work with your contractor to complete your HELP retrofits.  Once all the work is complete: 
      1. Prepare your Final Project Details PDF form with final contractor or do-it-yourself (DIY) costs for each upgrade. You will need to provide this form to your energy auditor for signature. 
      2. Schedule your post-project EnerGuide Home Energy Assessment with the energy advisor that completed your pre-project assessment.   
      3. Complete the Project Completion Form online and attach your final EnerGuide Report, your Final Project Details details PDF and all contractor invoices or receipts for materials. 
      4. After reviewing these forms, the City will pay either the contractor directly or the participant (for DIY work, upfront deposits, and EnerGuide audit costs). 
  5. Loan repayment
    • Once your project is complete, and all of the Deferral Agreement requirements have been met, the City will provide you with details of your total loan and repayment schedule, and attach this to your HELP Deferral Agreement. You can expect to receive this schedule up to 5 business days after your final project documents are received.  
    • Repayment of your loan will occur the same way you pay property taxes, either annually or monthly through Tax Installment Payment Plan Service (TIPPS).  
    • You can repay the full amount of your HELP loan early, with no penalties. 

Please note, new applications for the HELP program will be prioritized over repeat applications. HELP loans can only be secured one time per property.