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HELP Application Resources and Forms

HELP Applications

Ready to apply for HELP? Once you’ve read the HELP Program Guide and reviewed the eligibility criteria you can begin the application process. 

The roadmap below can help guide you through the program process. 

HELP process

Program Process

  1. Initial Application
  2. Energy audit, funding request and agreement signing
    • After your initial application is approved:
      1. Schedule an EnerGuide Home Energy Assessment with one of the energy advisors registered with Natural Resources Canada. 
      2. Collect contractor quotes for the project you wish to complete as recommended by the energy audit. Make sure your desired project is eligible for HELP.  Check out this factsheet for tips on choosing a contractor.  
      3. Complete the Funding Request Form Online. 
      4. After reviewing your funding request, the City will send you a HELP Deferral Agreement for you to review and sign. This agreement must be signed by both the City and the participant before any work begins
  3. Installment request (optional)
    • If your estimated total project cost is over $20,000 and your project includes multiple home upgrades done by a contractor, your project could be eligible for an installment payment.   
    • To request an installment payment, collect the final invoices for completed work and complete the Installment Request Form. 
  4. Project completion
    • Work with your contractor to complete your HELP retrofits.  Once all the work is complete: 
      1. Prepare your Final Project Details PDF form with final contractor or do-it-yourself (DIY) costs for each upgrade. You will need to provide this form to your energy auditor for signature. 
      2. Schedule your post-project EnerGuide Home Energy Assessment with the energy advisor that completed your pre-project assessment.   
      3. Complete the Project Completion Form online and attach your final EnerGuide Report, your Final Project Details details PDF and all contractor invoices or receipts for materials. 
      4. After reviewing these forms, the City will pay either the contractor directly or the participant (for DIY work). 
  5. Loan repayment
    • Once your project is complete, the City will provide you with details of your total loan and repayment schedule, and attach this to your HELP Deferral Agreement. You can expect to receive this schedule up to 5 business days after your final project documents are received.  
    • Repayment of your loan will occur the same way you pay property taxes, either annually or monthly through Tax Installment Payment Plan Service (TIPPS).  
    • You can repay the full amount of your HELP loan early, with no penalties. 

Please note, new applications for the HELP program will be prioritized over repeat applications. HELP loans can only be secured one time per property.